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Business Profile

Insurance Agency

Excel & Y Insurance Services Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year I cancelled the insurance on my cobalt 10 days before my payment came out. I was charged full price for the next month and told I needed to give them at least w weeks to be able to cancel my insurance. This year I gave the around 3 weeks of notice and again they charged me my full amount. I feel they stole from me both years and want my full refund for this year and I am going to cancel all my accounts going forward with this company. My payment date is on the 16th and I emailed on the 22nd to cancel.

    Business Response

    Date: 29/11/2024

    Hello *****, 

    We are sorry to hear that this has been your expereince. I will have a manager reach out to you next week to work through this with you and come to a solution. 

    Thank you, 

    Jody  ****

    Customer Answer

    Date: 02/12/2024

     
    Complaint: 22616527

    Please email me I would like to have a record or this conversation.

    Sincerely,

    ***** *****

    Business Response

    Date: 04/12/2024

    Hi *****, 

    Management has tried emailing and call you. The email we have on file is *******************************. If this is not correct you can let me know here or send an email to ****************************************************************************************.

    Thank you

Excel & Y Insurance Services Ltd. is NOT a BBB Accredited Business.

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