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Business Profile

Insurance Companies

Alpine Insurance & Financial Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/06/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been dealing with ***************************** who is with Alpine Insurance in ********. The phone number there is ************. I am contacting your business because I cannot find a company by that name to file a complaint within ******** *******. My policy number is *********. My husband and I called ****** at the beginning of June to ask about ways to decrease our insurance costs. At that time she gave no indication that she was not going to be available or able to return my calls. She said that she would call us back and that has not occurred. ****** has always called back and had great ideas. We have heard nothing from her and it is now June **th. I have called the number above again twice asking for ****** and not once has ****** returned my phone call nor was I told that she would never be available. I am assuming that if she is not working there anymore but I am just told to leave a message. I would assume then that Alpine or Intact would refer me to another adjustor and that has not happened. I have never before received such poor service from Alpine or Intact insurance in the more than 20 years I have been with this company. This is absolutely unacceptable and must be addressed immediately. Please have someone call my number at ************ and have an adjustor talk to me about my insurance and ways to decrease the costs. This is an extremely unprofessional and an extremely poor way to run a business. If she does not work there or is away I do not need to know the reason I waited because she promised to call back. That did not happen. However, someone needs to be up front and tell me that she is not my adjustor anymore and I need to deal with someone else. I am now looking at other insurance companies. Regardless this is unacceptable service given how many years I have been at Alpine and Intact and this must be addressed with the company. I expect a quick response to this complaint.

    Business Response

    Date: 19/06/2023

    Good afternoon, 

    Our Red Deer branch manager contacted Ms. ****** discussed her concern and provided the information our client was requesting.

    Thank you

    ******

     

     

    Customer Answer

    Date: 23/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******************

  • Initial Complaint

    Date:03/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the bill payment for my house insurance, and then all of a sudden I had a cancellation notice for Non-Payment. I have even shown them 2 different proof of payment and they still refused and cancelled for Non-payment. Now when insurance companies search this up they see non payment and causes a huge issue. This is technically ******** and I would like this non payment removed please!

    Business Response

    Date: 07/03/2023

    Good afternoon,

    We are investigating and looking to resolve the non-payment communication with the Insurance Company and our Branch Manager has called and left a message for **************** to contact us. 

    We will work together on this concern.

    Best Regards

    ********** ** *** *******

    Customer Answer

    Date: 07/03/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Alpine Insurance & Financial Inc. is NOT a BBB Accredited Business.

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