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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shaw Communications Inc. has 29 locations, listed below.

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    Customer Complaints Summary

    • 263 total complaints in the last 3 years.
    • 100 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The collections agencie ARO that works with shaw communications fail to remove two bills i helped my son out as i am his trustee for all accounts. Require assistance and for them to remove my name from collections as it was two bills i paid on time. Two dates were paid regarding two bills which I paid for in full for February **** and May **** 2024. They requested transaction records to state the payment however The credit beurau has declined the bank statements that was provided to the *** collections agencies File # ******* refrence numbers are **** amount $****** and # **** at $ ****** even though it stated the amounts paid for the time period it was required from. Amount paid Requesting assistance as they are not responding to what the bank has provided for evidence and confirmation. As well rudely decide when spoke to the worker on the phone. Requesting name be fully removed from collections and as well it's paid in full letter as well.

      Business Response

      Date: 23/01/2025

      We have reached out to our customer and provided our direct contact details and availability to discuss their concerns at their convenience.

    • Initial Complaint

      Date:13/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally dispute a collection item reported on my credit bureau, which I believe is inaccurate and unfairly affecting my ********* the summer of this year, I began receiving calls from a collections agency claiming I owed money from 2019. When I inquired further, I was provided no details or proof regarding the origin of this debt. As a former **** customer, I have records showing the final payment on my account was made in full, leaving no outstanding balance.Despite my requests for documentation or evidence supporting this claim, none has been provided. To resolve the matter and mitigate the impact on my credit, I reluctantly paid the amount demanded. However, the collections agency has since refused to remove the derogatory reporting from my credit bureau.This situation is highly concerning, as the debt appears to be unfounded and lacks proper documentation. I kindly request your assistance in addressing this issue and ensuring the inaccurate reporting is removed promptly.Thank you for your attention to this matter.

      Customer Answer

      Date: 14/01/2025

      This is showing the collections contact. 

      Business Response

      Date: 16/01/2025

      We have reached out to the customer and worked to address their concerns. 

      Customer Answer

      Date: 17/01/2025

      I will accept once I have received my letter 

    • Initial Complaint

      Date:07/01/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** keeps emailing about an overdue payment. This means they have my contact info but they won't send the bill to this email. Calling them is takes hours of time and chat is not able to pull up the bill

      Business Response

      Date: 07/01/2025

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We have been in contact with the customer and are working to resolve their issue. Thank you

      Customer Answer

      Date: 08/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ***

    • Initial Complaint

      Date:07/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to find a way to include an attachment from **** webmail on my cell phone. I just got off the phone with one of the agents who told me that you are no longer able to include attachments in an email. I asked her to please escalate my problem to someone that may have more knowledge of the issue. No matter what I said she told me to call back in a day or two. This is not the service I asked for. My new cell phone is a ******* *** Ultra if that makes any difference, which to me it shouldn't as I'm using a website. All I want is some instruction on how to do the attachment. Everything on the **** website, when you click a link to find a solution the page does not exist. Hopefully now you can see my problem!

      Business Response

      Date: 07/01/2025

      Re: Better Business Bureau Case #********
      We appreciate the time and effort you have taken to forward your concerns to the Better Business Bureau (BBB).  We have currently reached out to the customer directly with our direct contact information and are waiting for their response.  

    • Initial Complaint

      Date:03/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* lacks to provide support for paying customers When calling support it automatically hangs up if they have too many people in the Queue Lack of accessible language knowledge Lack of empathy towards customers Lack of general knowledge Unjust practices and **** like tactics

      Business Response

      Date: 11/01/2025

      We have reached out to the customer in order to offer our support.

    • Initial Complaint

      Date:16/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for my collection with **************************, my account balance with **** is 0, **** has no legal right asking this debt collection company to collect a debt that does not exist, they are obligated to remove the incorrect information from my credit report

      Business Response

      Date: 16/12/2024

      Re: Better Business Bureau Case #********
      We appreciate the time and effort you have taken to forward your concerns to the Better Business Bureau (BBB).  We are currently investigating these concerns. The customer has been provided our direct contact information. 

      Customer Answer

      Date: 20/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I greatly appreciate your assistance and the prompt action taken to address the issue.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:03/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally address an issue regarding a contract I signed with Shaw Communications on April **, 2024, under misleading and coercive circumstances.On that date, a **** representative visited my home and pressured me into signing a contract for a "free 3-month trial" for **** **** services. I was explicitly assured that there would be no charges and that I would not incur any financial obligations. Despite already having **** services, I was coerced into agreeing to the contract, as the representative repeatedly assured me that this was a risk-free, trial service.However, I recently discovered that the contract I signed was actually a two-year ValuePlan commitment with monthly charges of $**/month and an early cancellation fee of $***, which would gradually decrease over time. To my surprise, I also noticed that I had been billed over $*** an amount I was completely unaware of until recently. These charges accumulated slowly, and I did not initially notice the increasing debt as it grew over time. I never activated ****** **** services or used the equipment provided, yet I am being held liable for these charges.The verbal assurances made by your representative directly contradicted the terms outlined in the contract I received via email. I was misled into believing that I would not be financially responsible for any services, and that this was simply a free trial. I never intended to subscribe to ***** services, and had no need for additional ****, as I already had an active connection.Sincerely,****** ******* ****************************************************************** ************ ****** *******

      Business Response

      Date: 07/12/2024

      This customer submitted a CCTS case simultaneously, for the same subject matter, and their concerns have now been addressed.

    • Initial Complaint

      Date:19/11/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello **** ****** have changed there billing dates. They have indicated that they are billing on the ** th vs beginning of 1st of month .My billing date was changed to supposedly to reflect this .My contract for * years is ****** monthly .I had reseived a bill August *  2024 for ******, August ** for ******,and September **** ************ of $****** in ** days.Breach of ********************* is for internet,cable, and land line phone.I have spoken to **** ****** in **********************,Phoned **** help complaints ( waited hours no response)left complaint to **** ****** *************** on line *********************** **** has not responded as of November ** 2024.Account *** **** **** Please help -advise.Best Regards **** ******.

      Business Response

      Date: 21/11/2024

      We were unsuccessful in our attempt to reach the customer today and was unable to leave a VM. We will continue our efforts to reach the customer to address their concerns.

    • Initial Complaint

      Date:19/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July **, 2023 I received a call from Shaw communications. they asked me if I wanted to extend my contract for two years and I said no I can get better service from ***** for $** less per month. The representative told me I can reduce my bill from $*** per month to $*** a month making it compared to ****** I was not willing to jump ship for five dollars a month as Ive been to **** customer for several years until recently. I realize they have been charged me $*** a month. when I talk to the billing department today, they said they would investigate and seeing as all calls are recorded for quality control, and training purposes they were going to look into the conversation. when I finally talk to somebody, they said because I did not dispute my bill within ** days I had agreed to the terms. I am an honest person I do not look at my bills I pay for them faithfully and after adding up everything $** over ** months is almost $**** plus the hundred hundreds of dollars theyve charged me for late fees because of their misrepresentation and what I truly feel is fraudulent. I honestly hope the Better Business Bureau is legitimate and does investigate this situation. **** does have a recording on my phone call but will not share it. They seem to care more about promoting policy rather than rectifying over charged accounts. I dont know if you folks are interested in investigating this because it could be fraudulent on a huge scale. I know four of my friends and family going through the same position as me overpaying with. They stated their monthly fees would be. I would greatly appreciate a response to this matter, so I know whether you folks are going to look into it or whether I have to take different avenues to pursue this.

      Business Response

      Date: 30/11/2024

      We have been corresponding with the customer in an attempt to address their concerns.

    • Initial Complaint

      Date:14/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacting ******, they cannot help, always asking to call **** stating it a **** account even though they are together. Not able to set up new coaxial cable outlet in new address.

      Business Response

      Date: 16/11/2024

      We have reached out to the customer in order to assist with their complaint, however as they were unavailable we have left our contact information instead.

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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