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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shaw Communications Inc. has 29 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 102 Customer Reviews

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    Review Details

    • Sheila D

      Date: 07/07/2022

      Shaw cable package was cancelled after a number of years with them. When I said I was switching to *****, that is when they offered a better package. Too late, they could have considered customer retention and offered at the end of the last plan. Get my final bill with the amount owing of all the equipment, and a note strongly worded that we have 30 days to return the equipment BUT, no information about how to return the equipment. Spoke to customer service, got required information through an email that they sent. Suggested they reconsider the wording on the form letter of the final bill. Sent all of the equipment back as directed. Received 3 separate emails, June 23, 24 and 30th about the returned equipment and serial numbers. Then get a letter from a collection agency (Commercial Credit Adjusters) dated June 28th about this equipment. The letter was received July 6th. It indicated I had 6 days from date on the letter to return equipment. (Already returned) and already past their deadline. Called Shaw, they had me call collection agency and matter had already been resolved/cancelled. Dismal communication on Shaw cable billing, someone obviously jumped the gun and sent it to collections. Agents on phone always helpful, but corporate needs to look at how they treat and communicate with their customers.

    • Tyler B

      Date: 03/07/2022

      Careful of "Prorated charges". I changed my plan 3 days after the billing cycle, with no upcharge notification beyond the plan itself. Next month, They hit me with unreturned equipment charges of $250, Even though their own warehouse confirmed getting their equipment back via email and a "Prorated charge" of $53 for 3 days of that billing cycle. Both of these were within the same month, If i hadn't of been aggressively attacking the $250 charge, I'd of likely missed the $53 charge- (A $23 Dollar charge would've made sense) Meanwhile both of these charges are boogas, And on top of their double billing cycle bs, it make it complicated for myself, let alone someone who isn't paying attention to notice. They are the kings of deception, And its not until you stand your ground over chat or phone, that they will IMMEDIATELY reverse the charges or add a **** credit. *Positive- Decent internet in my area LOOL

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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