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Business Profile

Landscape Contractors

Outberg Landscaping and Snow Removal

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired outberg landscaping to do some landscape work for me on my private property. We agreed on the work to be done and the amount. The existing rocks in my backyard was supposed to be placed under the deck neatly and new grass installed. I had them also place some ****** rocks in the front yard. Upon completion of the work I realized that some of the existing rocks in the backyard were poured in the drain and covered the pipe. Im ********* ******** *** not able to remove the rocks as I dont want them there. Also there are weeds already growing in the rocks that were placed in the front yard. This didnt sit well with me as the job was completed on **** ** and the first weed was spotted **** **. I emailed the company my concerns and they suggested that as a landscaping company they can do whatever they felt was best on my property without my consent. They even went as far as telling me that it was a law that my drain pipe needed to be covered. I have requested severally that the rocks be removed from my drain and they have not done it. The job has been paid in full according to the invoice provided to me upon completion on **** ** *****

Outberg Landscaping and Snow Removal is NOT a BBB Accredited Business.

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