Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prebooked seasonal lawn service, as I was expecting a *********** could use the same product I was successfully doing myself in previous years. When the time came for the first application I wasn't scheduled. Weeds went to seed for the first time. I called and was given the excuse of being too early and told they weren't doing any services at this time. An "ASAP" note was to be left on my file. I don't believe this as I can personally purchase & apply product myself at this time, and neighbours are all having their lawns serviced. I waited until later in the season, but still no service so the weeds go to seed a second time. This time I'm given the excuse that there's a law preventing them from providing the service at this time. When I asked for more information they told me to ******* it" and couldn't provide any further information. I tried to look it up online and found nothing that would support this claim. What I was told wasn't even logical as farmers were planting, other lawns were being serviced, and I could buy & apply the product myself. My first service finally comes about halfway through summer. A second about a month later, which doesn't comply with the products specifications for proper use. I wait for my third service that never comes. In fall when the lawn is dying the weeds go to seed for a third time I call again, and I am not scheduled for another service. They say they will put another "ASAP" note. A couple weeks later the lawn is dead for the season. I called to discuss their weed free guarantee with a supervisor (more weeds now than when started). Left multiple messages. After a week I start getting crank calls where nobody answers after I pickup & the call display says NUTRILAWN. I call again asking for supervisor, but am refused. I explain the situation multiple times to service representatives, but their guarantee is not being upheld and I am not permitted to speak to supervisor.

  

  Business Response

  Date: 18/10/2022

  I am trying to contact the customer to issue a refund. We do not have an email address and no one is answering the phone. If you have her call our office we will issue a refund on the credit card that she paid with.

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