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Business Profile

Leather Dealers

Boutique of Leathers (Head Office)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leather Dealers.

Complaints

This profile includes complaints for Boutique of Leathers (Head Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Boutique of Leathers (Head Office) has 5 locations, listed below.

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    • Boutique of Leathers (Head Office)

      6012 - 3 Street SW Calgary, AB T2H 0H9

    • Boutique of Leathers (Head Office)

      100 2330 Highway 97 Westbank, BC V4T 2P3

    • Boutique of Leathers (Head Office)

      124 1320 West Trans-Canada Highway Kamloops, BC V1S 1J2

    • Boutique of Leathers (Head Office)

      Park Royal, Suite 972-2002, West Vancouver, BC V7T 1G2

    • Boutique of Leathers (Head Office)

      0980 2271 Harvey Ave Kelowna, BC V1Y 6H2

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December 2022 - January 2023, we bought a coat from Boutique of Leathers in ************, *******. We were talked into buying the green coloured one by the manager of the time instead of getting my grandfather a black one, it has since leaked its dye making it a defective coat. We had taken it to the store before for a marking which was fixed at the store by the manager ****** at the time, however it started marking in different spots. As the photos show it should not look like this after only having worn it once. We reached out to the new manager at the store who said she would refund it even after explaining we no longer had the receipt but could see it was basically hardly worn let alone it was defective from the coloring. ******* told me she needed to reach out to her district manager to figure out how to rectify the issue however after speaking to her district manager ********, ******** claimed it was not her issue. I proceeded to reach out to the head office in hopes they could rectify the issue by either refunding or replacing the coat. I was told that the district manager had tried reaching out multiple times when she only called once and left a message which was in return called and left a message. They are now claiming the coat is not defective when you can see that it is, it shouldn't be leaking dye from the coat especially when its Genuine leather!!! We paid $269.55 on sale, it was regular $450. We just want the issue rectified especially after being told one thing just to be told another.

      Business Response

      Date: 11/03/2024

      We are sorry to hear you have had a negative experience in trying to seek resolution to an item that is defective. While our policy states we do require proof of purchase on unworn/unused items we acknowledge that you are unable to provide, nor have we been able to locate your receipt in our system.  We are happy to try to rectify this by offering an in store credit for the amount that was indicated the jacket was purchased for - $ 269.55.     

      We are sorry that we have not made sufficient attempts to contact you and find an appropriate solution sooner.   A representative from our Head Office will call and discuss the next steps to provide you with an instore credit upon the return of the defective jacket.  We hope that we can provide you with a positive experience from this point forward. 

      Boutique of Leather 

      Customer Answer

      Date: 14/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    Boutique of Leathers (Head Office) is NOT a BBB Accredited Business.

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