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Business Profile

Light Fixture Repair

Calgary Lighting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixture Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase of regular stocked items at Calgary Lighting on ******** ** ****, a few days later I had contacted the sales representative and advised that I had requested too many bulbs, he advised they were a regular stocked item, and it was no problem for me to return them. I returned the product to Calgary Lighting the following day. We were then advised a credit would be processed, I followed up a few weeks later and they advised they could no longer write a cheque for the refund, it needed to be paid via EFT (despite paying for the items via cheque). I checked with our accountant, and they advised we didn't have the capability of accepting EFT with our current account. We had a special account set up with the bank to facilitate this transfer of funds for the return, I have followed up every two weeks since providing this information and get the same response " I will look into it and get back to you" Now they have stopped accepting calls and refuse to provide the refund fort the returned items in the amount of ********

Calgary Lighting is NOT a BBB Accredited Business.

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