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Business Profile

Mailing Services

The UPS Store (# 260 Kensington Place )

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I have been trying to ship a package to this *** Access Point since November 29, 2024. My customer chose to pick up at a *** Access Point to ensure successful delivery. However, this *** Store continuously refuses the package being received and indicates that it is my customer's refusal, however, my customer is still waiting for the package. *** has sent this package to the this *** depot 3 times and they are required to contact the recipient for pick up. This has not happened and instead they just refuse the package on behalf of the customer when the customer is still waiting to be able to pick it up at this depot.

    Customer Answer

    Date: 29/01/2025

    Although the store hasn't acknowledged it's actions, the main company of *** has chosen to credit us for the shipment due to the chaos that the *** Store caused.  The complaint is still valid against this store, but the main *** company has at least acknowledged a refund for the shipment.

    Customer Answer

    Date: 02/02/2025

     
    Better Business Bureau:

    Although the actual *** Store hasn't responded, the ******************** has provided a resolution.  Therefore complaint ID ********, can be considered resolved. 

    Sincerely,

    ****** ********

The UPS Store (# 260 Kensington Place ) is NOT a BBB Accredited Business.

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