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Business Profile

Major Appliance Services

Appliance Tech Y2K Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:26/07/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged our MasterCard TWICE on May 16th for the same service call. We have tried repeatedly to have them refund the $227.10, but they have still refused to do so. I have no problem with their service, but refuse to pay TWICE for it.

    Business Response

    Date: 04/11/2022

    Good Morning,

    Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.

    First, I would like to apologize for the frustration you've been experiencing recently with regards to the double billing on your credit card. I want you to know that we appreciate getting in contact with us and I understand there has been a delay on our end in getting back to you with a positive response.

     

    We hope this matter has been resolve  as we have been advised by ********* that the refund was processed a few months back. The additional charges that were processed on you credit card was due to the error that was made by our technician.

     

    We're proud that you've selected our company as your service provider and would hope that the credit has finally been processed.

     

    We are truly sorry for the inconvenience and hope to offer you better services in the future.

    Customer Answer

    Date: 07/11/2022



    Complaint: ********


    We are rejecting this response because: we have THOROUGHLY checked and re-checked our MasterCard statements from the date of the double charge in May, and can confirm that there has been NO CREDIT applied for the double billing.

    Y2K implied in their response that ********* said the refund was processing "a few months back". Unless Y2K can provide proof, along with full particulars, where exactly the double charge was refunded, we cannot accept the response.

    We also find Y2K's response somewhat disingenuous, particularly since we have tried at least five times over the last six months to get some resolution from them.


    Sincerely,



    ****** ******

Appliance Tech Y2K Inc. is NOT a BBB Accredited Business.

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