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Business Profile

Marijuana Products

Canna Cabana Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Products.

Complaints

This profile includes complaints for Canna Cabana Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Canna Cabana Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:22/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid online for 2 separate orders. They accept online payment however when I arrived at the location ******* in *** they told me they dont accept online orders. I took their advice and checked other locations for my order. No one had it and no accepts "online orders". They don't accept online orders but take the money. Iv called emailed and no one responds. They can't find my order. And refer to a contact # that doesn't work. I just want a refund I don't even want the product. $78.78!!!

    • Initial Complaint

      Date:15/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sold me a opened vaporizer that has been used. they tried to sell me the one on display but it was opened so i asked for another and they said they only had one other of the same model and it was opened also. they said i could return within 2 weeks for refund or exchange and didnt tell me once used u cant return it. I contacted the manufacturer and they assured me all their vaporizers are plastic wrapped when shipped from factory. this company is selling used products that are damaged. i noticed a crack or scratch in the bowl when trying to clean it in which i did not cause. the manager of cana cabana *******[told me sometimes they come from factory opened which is a lie. i can send you guys the email showing they dont sell opened packadges.

    • Initial Complaint

      Date:02/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased marijuana from Canna Cabana product was from a grower company called ******** the marijuana was unsmokable brown and mold. i sent an email to ******************* CFO which he asked for pictures and i sent the picture in. He then ask me to return for a full refund at point of purchase. But under ******* guildines opened packages cannot be returned. Which i mentioned to *** . he then repliesd via email that to "leave it with him and he will take care of this" that was May 8 2023 it is now June 1 and no replies to any of my emails. i just want either send me product or to issue me a refund

      Business Response

      Date: 18/07/2023

      Hello,

      We are not aware of any person at our organization by the name ** *** ******, he is not our CFO or employed here in any capacity that I am aware of. If a customer has an issue with a Cannabis item purchased, they can simply return to the store with the item and proof of purchase and the store team will assist. Alternatively, all Cannabis Suppliers honor this as well so the customer could also reach out directly to the company Sugarbud. Either way they will be able to get help with a refund or exchange.

       

      In this instance, I do not know who ***** was speaking with but he is welcome to contact or visit the store at any time for assistance.  

       

      Please let me know if you have any additional questions.

       

      Thanks,

      *****

      ***** **

    Canna Cabana Inc. is NOT a BBB Accredited Business.

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