We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mattresses

Mattress Omni

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Afternoon I bought a mattress from Omni Mattress 3 years ago. They say if you pay on time and never miss a payment you will get a $500 rebate. On Jan 3, 2025 I paid the mattress off in full. I have called so many times that I am getting the run a round. *** they blocked my cell phone and email address. I just want the rebate that I am in title too. Please help me. I know they are scamming me.******* *******

    Customer Answer

    Date: 11/03/2025

    see attachment

    Business Response

    Date: 12/03/2025

    This customer is not eligible for a rebate from Omni Mattress.  She is contacting our office and harassing each and every staff member repeatedly to the point of abuse.  This customer may or may not have an arrangement with the company that gave her the loan and it would seem that if she may or may not be entitled to a rebate through them.  We simply have nothing to do with rebates.  Customer has been advised to contact the lender she was dealing with. We simply have nothing more to add and no ability to help her further. While we do offer our own financing, 100% she did not qualify or obtain her loan with us.     

    Customer Answer

    Date: 13/03/2025

    I found this.  This might help.  I hope

     

    *******

    Customer Answer

    Date: 13/03/2025

     
    Complaint: 23034455

    I am rejecting this response because:

    ****;

    As discussed during today's phone call.


    Sincerely,

    ******* *******

    Business Response

    Date: 19/03/2025

    We are sorry to hear that you were unable to qualify for the rebate through your chosen financial institution.   

    Customer Answer

    Date: 20/03/2025

    Hi ****

    I didn't pick the company.  They didn't give me a choice.  Not Fair.  

     

    *******

    Complaint: 23034455

    I am rejecting this response because:

    Sincerely,

    ******* *******

    Customer Answer

    Date: 30/03/2025

    This is not fair.   They never told me months ago about the financial copy I picked.  They picked the company.  Plus I found out they ripped off more people the are getting away with this.  The company should get a 0 rating.  They love to scam people.  I wish I knew how to get more people. I would love a way to put them out of business.

     

    ******* Pereira 

    Business Response

    Date: 31/03/2025

    Sorry we can not help any further. We simply can not and will not pay a rebate that was offered by another company.   The finance company has collected your money for the past 3 years and we unfortunately can not rebate funds we have not received. 

  • Initial Complaint

    Date:15/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving unwanted phone calls AND text messages from this business claiming I signed up to be contacted and they will not stop

    Business Response

    Date: 15/05/2023

    On May **** ********************* applied on our website for a loan to by a laptop.  Our agent simply replied to the customers inquiry in good faith. This is the same customer who would have file a complaint should we not have called him right back.  We would be dealing with an idiotic complains stating that we do not return calls.

    Here are the notes from our agent below:

    1.    Called 1x spoke to customer **************** he is no longer interested- "please put me on the do not call list and hung up".

    2.    Customer Status was changed to DO NOT CALL

    3.    Loan Status Changed to DECLINED.

    2,    Customer proceeded  to call back 4 times to harass **. Blocked his calls

    3.    Call Recordings have been logged and forwarded to security and can be provided if harassment continues.

    This is a prime example of a customer who applies for a loan, gets declined and for what ever reason feels they need to retaliate by harassing **.  We have a very strict harassment and anti-bullying policy which results in a customer being blocked.  

    Lucky for ********************* not only will he not receive future calls from ** but he has got himself blocked as well.  Please DO NOT re-apply! 

    Customer Answer

    Date: 16/05/2023

     
    Complaint: ********

    I am rejecting this response because:

    i Did not apply for a loan, I clicked on an advertisement and they had no permission to call in the first place.

    When I asked to be placed on the do not call list, they did not respond, so yes I called back to ensure I was which they never responded to  

    they also texted me, which again they did not have permission to do  

    Please do not contact me again


    Sincerely,

    *********************

Mattress Omni is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.