Reviews

Review Details

• Review fromKari V

  Date: 02/03/2023

  1 star

  Kari V

  Date: 02/03/2023

  Bad experience, do not recommend. Have been a patient here for a couple years for both Naturopathy and Neurofeedback. I had a few weird experiences that left me feeling uncomfortable. Billing practices have been unethical, they over charge for sessions (ie. charged me 90 mins for a 70 min session), charge a naturopath rate but use less qualified techs (neurofeedback) and most recently they charged me an extra $85 for a session they claim went over 15 mins - in said session, the practitioner was late and spent a portion of time pitching me on his separate business. My expectation with any practitioner is that they are watching the time and advise me when time is up. In this case and a previous case my credit card was charged indiscriminately - discovered only when I checked my credit card bill. When I asked for a refund I was met with hostility and condescension - when I asked for clarity I was stonewalled. That was enough for me, having invested trust and money in a protocol that I now cant finish, I decided to walk. The hostility continued when I had to ask several times for my records.

  Neurvana Naturopathic Medicine

  Date: 24/04/2023

  Dear ****, we appreciate you sharing your experience with us. We understand that some of your interactions with our clinic may not have met your expectations, and we would like to address a few points from your recent review. You mentioned being charged for 90 minutes when you only had a 70-minute session. We do not charge per hour; we schedule 90-minute sessions to ensure we have enough time to complete everything without having you feel rushed. This means that the appointment may last up to 90 minutes, but it is not guaranteed. We value everyone's time and have a flexible cancellation policy based on the situation. We understand that external factors may sometimes prevent patients from attending appointments. However, we do specify in our cancellation policy that patients may be charged if they do not show up for their appointment. Though we ensure to remind everyone of the late fees, we do regret that this happened to you.We believe in treating everyone with the utmost respect, integrity, and professionalism. We strive to provide world-class service in every interaction we have with our patients, and we expect the same level of treatment from them. Unfortunately, our staff did not receive the empathy or respect they deserved in your interactions with them, and we had to make the difficult decision not to book you again after these incidents.** ********** **** ******* **** ****** ****** *** ** ************ *** ** *** **** ** ********* ******** *** ********** **** ** *** ***** **** *** **** ******* ** **** **** *** *** **** *** ** **** *** * ****** ******** **** **** **********

• Review fromCarol A

  Date: 30/12/2022

  1 star

  Carol A

  Date: 30/12/2022

  PLEASE BE VERY CAUTIOUS! I ended up in emergency with blood work extremely out-of-whack (some results more than 10x the top end of normal range). I sent all the lab results done for the next 5 weeks (2 times/week) to them to show what was happening. No word until they wanted me to repeat another test ($500+)! I said I wouldn't be continuing with them, as I had already spent more than $12,000 within a couple of months for lab tests, consultation, and supplements-- and the only result was ending up in the hospital emergency room. I was told ***** wanted to talk to me via phone. I initially refused but after repeated calls, I relented. I was told the phone call would not be charged as a consult to my credit card and that I would not be charged anything. Yeah, right!!!! I was charged $356.36 and they blocked my neurvana account so I could not access the two messages that they had sent less than 4 days earlier. They refused to re-activate my account long enough for me to receive the 2 messages. They overcharge for their services (lab tests, etc.) because my regular naturopath (who was on mat leave) can get the same tests done for less and the supplements she provides cost much less. Save your money! Choose a more ******* naturopathic doctor who is not ******* your bank account.

  Neurvana Naturopathic Medicine

  Date: 19/04/2023

  Hi *****,Thank you for sharing your experience with us. We're sorry you encountered this situation and want to help resolve it as soon as possible. At our clinic, we strive to provide personalized care to each patient and find the root cause of any discrepancies.Based on your account, it seems there may have been a misunderstanding. To get on the same page, we would like to reach out to you and discuss this further. Please let us know the best phone number and time to contact you, or you can call us at ************ to discuss any discrepancies in your invoices.We hope to resolve this issue and continue providing you with the best care possible.

  Neurvana Naturopathic Medicine

  Date: 19/04/2023

  There is a possible billing discrepancy with this review, they already left a ****** review and we replied to it asking the reviewer to give us more information to solve it, they haven't replied.