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Business Profile

New Auto Parts

Astroid Auto Parts Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in on Saturday February 15th to pick up some parts. Upon checking the parts I noticed they were both damaged. I refused to purchase the damaged parts as they are no good to anyone to use. When I refused to take the parts ******* immediately refused to refund my money. He then got heated and told me to never come back even though I did nothing wrong. I would just like my money back as I never got anything. No receipt no parts nothing. This business is very unprofessional and doesn't track their transactions properly. I gave ******* $300 cash for the parts which he subsequently gave to another customer.

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***************************** and i bought two vehicle parts with ************* Parts. **************************************************************** there business phone no is ************.The transaction was made *** April 2023 at ******** .he told me we will call u in same day Evening to pick up the parts but he did not call me, next day same time i went their yard and ask about parts , but they told me when parts will ready then the call . Everyday i went to pick up my parts but the always told me when your part is ready , we will call you.**** of April when i told them u give me parts or refund my money, buy refused to my money or not give the parts and abusing and pushing me in his junk yard..now today end of 11th April and no chance to get part or money.Please help me , i am jobless and patient of heart.

    Business Response

    Date: 22/04/2023

    We have amended the situation with ***************************** please request this taken down thank you 

Astroid Auto Parts Ltd. is NOT a BBB Accredited Business.

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