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Business Profile

New Auto Parts

Canadian Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Don Mar

    Business Response

    Date: 21/06/2024

    customer has been contacted and resolved by adding $9.39 to their Canadian Tire rewards card for the balance of the refund not completed by the store location.  

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi. **************** reached me and they offer me a deal with my car. So Im ok. Thank you for your help.ted me by email 10/18/2023 and he never replied. *** spent good money with this company purchasing tires, spares, etc so I dont deserve this. Honestly, Im looking for a compensation for the time wasted with them, the treatment and the outcome. $ ******************************************* I hope you can help me. If you need to reach me, please do it by email. thank you.

    Customer Answer

    Date: 02/11/2023

     
    Complaint: 20810556

    I am rejecting this response because:
    I havent received any feedback or interest. Ive sent 2 emails to ****, (Canadian tire agent) and I dont have any answer from him. 
    Sincerely,

    ***************************

    Business Response

    Date: 02/11/2023

    We have an existing file for this customer, # *********. We will reach out again

  • Initial Complaint

    Date:15/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********

    I am rejecting this response because I would not have taken my car in had I known it would cost so much money but it was already taken apart.  I had to pay ***** when I asked three times thats how much it would cost. My air conditioning isnt fixed and they asked for more money.

    I want a refund on what was done ******* * *** ****** **** 

    Sincerely,

    ***********************

    le and still a non working AC. I hope to get my money back as they did not properly tell me what was wrong and how much it cost from the beginning.

    Business Response

    Date: 16/06/2023

    We have created a file and will reach out to the customer ***********

Canadian Tire is NOT a BBB Accredited Business.

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