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Business Profile

New Carpets

Nu-Way Floor Fashions Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April **, 2023, Nuway supplied and installed a ******, ******** ****** ********* ***** pattern, color **** **** carpet in the lower level of our home. September, 2023 we noticed a considerable skew in the carpet. Oct **, 2023 **** from Nuway comes to look at the carpet and acknowledges a definite skew in the carpet. Dec **, 2023 ***** from ****** carpets comes out to look at the carpet and write up a report. January **, 2024 Nuway gets back to us and says ****** acknowledges a skew in the carpet but will not warranty it, as they deem it is within there tolerance level for a skew. *********** of 2024 **** and **** from Nuway have come out to attempt to stretch the carpet but have noted that the carpet might not be able to be stretched to eliminate the skew and **** was going to make another attempt to talk to a Mohawk representative. June 2024 I have made several attempts to get a hold of **** at Nuway and have not heard back. June **, 2024 Contacted ******* in Sales and she was going to follow up with our complaint and issue. It is July **, 2024 and have not heard back from anyone from Nuway.

    Business Response

    Date: 27/08/2024

     We went out to do repairs to carpet with material that was left over and left with customer. Mr. ******************* told us that they discarded the left over material so we could not do the repair. There was a slight bowing of the pattern that the inspector said was within tolerance of a patterned carpet. They advised the inspector that they discarded the the left over carpet because they did not want seams put in the carpet to correct the pattern runoff. We were willing to do repairs, but with out the carpet left on site, we could not do. A different dyelot of carpet would make the problem even worse. The inspector also said that there walls were not perfectly straight. 

Nu-Way Floor Fashions Ltd. is BBB Accredited.

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