We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

SP Grassforge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:23/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 3, 2024 I purchased online an EGO lawn mower w/2 batteries for $299 from Grassforge. May 6th I tried to contact them to see when I would be getting the mower and they were no longer on the internet and I had no way of contacting them. I called my credit card to tell them I thought I was being scammed. They said I should cancel this card and get another and I wouldn't be liable. July 26th I was checking my online transactions and noticed that the $299 charge was put back on my card. I called my credit card company and they said that the activity is valid based on documentation provided by the merchant and the provisional credit has been reversed. I never said the activity wasn't valid, I said I couldn't reach them and I thought they were scamming me. I have to this day not been able to contact them and I have not received the lawn mower with 2 batteries for which I paid $299. I asked my card company how they contacted them and they would not share that with me. They did not care that I had not received what I paid for. They told me that when they investigated it as a fraud, I lost the right to have it investigated as a dispute. I have made many calls to my credit card people contesting their decision. I never said anyone else used my card, I said I used my card to purchase the mower and batteries and thought I was being scammed because I couldn't reach anyone and it was gone off the internet. They decided how to investigate it. So not only am I being scammed by Grassforge but I am being wronged by my credit card people. It's September 23rd and I have not been contacted by Grassforge, and have not received what I paid for. I don't have an address for them or a working e-mail address and yet somehow they sent my credit card company a fancy receipt, nothing like the one I received when I made the transaction. I want to receive a refund for the $299 I paid.

    Customer Answer

    Date: 23/09/2024

    I have attached the invoices you have requested.  Please call me at ************ if you have any questions.

    Thank You,

         ***** *****

SP Grassforge is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.