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Business Profile

Oxygen Therapy

Respiratory Homecare Solutions Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Respiratory Homecare Solutions Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Respiratory Homecare Solutions Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:22/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased eXcite OSA sleep apnea device July 31, 2024 from Respiratory Homecare Solutions (RSH) for $1,627.50. Within 3 weeks the device would not hold a charge and eventually stopped working. Contacted ***: they said I would have to process a return via the manufacturer directly using their app. My return attempts with eXcite OSA are below:- Aug 26: contacted support via the device app and reported the issue. "***" asked me to leave my mailing address and they would put me in a queue for replacement. She said the item is out of stock with no updates on availability. I provided my mailing address to *** so I could get in the ******** the meantime I:- Called local store where I bought it [RSH]. They said I need to reach out to the company via the chat on the app as they cannot return it for me. I expressed concern about my warranty window and they assured me that I would be covered.- I re-contacted the app support team. "*********" said he would send my concern to the Care Team and I could expect contact within ***** hrs. I did not hear back.- Sept. 11: I re-contacted the app support team and re-explained the issue. ********* said she would send my concern to the Care Team and I could expect contact within ***** hrs. I did not hear ******* the meantime; - ***** reached out and gave me the site for returns (******************************************) to fill out return request form. Every time I tried to complete the form, the link would disappear and be replaced with a general service page. - Sept. 22: I reached out via chat support and noted the return page does not work and that I would like them to return the product or be refunded. I was starting to feel like I was being scammed out of the $1,600. "*******" asked for my email and cell phone number, which I provided. She said she would escalate the issue for a response within ***** hours.- I did not hear back, then contacted eXcite OSA by email and was sent to same site. Still awaiting resolution as of Oct. 20, 2024.

      Business Response

      Date: 08/11/2024

      Thank you for your inquiry. Our company works with the product's manufacture of eXcite OSA, Signifier,  in regards to warranty and refunds. This matter now has been resolved. Thank you for your patience. 

    • Initial Complaint

      Date:13/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to contact ask about the product i bought last year seems something wrong but the 2 person seems like rude and no help at all. My doctor told me that they should contacted the client after 6mos of purchase but never heard anything from this business after i bought the unit.

    Respiratory Homecare Solutions Inc. is NOT a BBB Accredited Business.

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