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Business Profile

Pet Store

Petland Calgary (Crowfoot)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 7, 2022, I purchased 7 fish from Petland Crowfoot. Within the first 3 days, 3 of the fish died. As per Petland policy, I returned to the store with the dead fish and a sample of water from my fish tank. The water was tested and found to have no problems, so the store gave me 3 replacement fish. Over the past week, 4 more of the Petland fish have died, along with 7 of the fish that had been in the tank prior to introducing the Petland fish have died. I went to the store today to see whether they would offer any compensation for my loss. The response was that they would only replace the fish I bought from them, following the same procedure as the original replacement. It is clear that something from the store has contaminated my fish tank, and at this point I don't know whether any of the remaining fish (either from Petland or those I had previously) will survive. Their lack of accountability is disturbing.

    Business Response

    Date: 24/10/2022

    Hello,

    This is ************************* - General Manager of Operations for Petland.

    Very sorry to hear about this.  We can definitely work something out for the loss of the other fish in your tank.  In cases like this we can offer a gift card for approximate value of the fish which can then be put towards either new fish, or anything else in the store (fish accessories, food, and so on).

    Please reach out to me at *************************************** to initiate discussion on the fish you lost, and we can work this out.

    Thanks

    ****

    Customer Answer

    Date: 28/10/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Petland Calgary (Crowfoot) is NOT a BBB Accredited Business.

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