Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two dogs from top dog store Aug 6,2022 and the **st was ******** plus **** warranty fee plus taxes. I had to take one puppy back because she was puking all the time since I picked her up and I told them also I wouldnt be able to keep her. Because we were in 48 hrs of purchase they gave me ***** less 50%which was ***** total. Even though I told them the big reason was she was sick and she should get checked out. I wasnt supposed to have 2 dogs in my unit which I didnt know but I **uld have fostered get until I **uld have switched units but because she was so ill I decided not to keep her and felt the store should gave fully reimbursed the amount due to illness. They were emailed but refused. The se**nd puppy has been noticeably ill since a few weeks to a month after getting him. Although he passed the vet check ( in my area which I was told **uld be used when I bought the puppy since I live 1.5 hrs out of the city..but then that was retracted by **mpany. My dog Apollo had nasal infection, eye puss, had large round worms ( only deworming once by store) parasites, GI issues, Bactria infections , disc issues, thought to be but not able to be ** firmed by spinal puncture ( meningitis ) due to lack of staff in city to do it. And skin issues. I emailed owner over this and was told nothing **uld be done since he wasnt neutered at 6 months ( due to illness) and that I want using one of their approved vets. No full outlined warranty was given at time of purchase. I spent thousands on vet bills after purchase most of which have not been **vered by insurance due to reoccurring GI issues. Business has emails and all **rrespondence.

  

  Business Response

  Date: 19/07/2023

  Please find attached our email response to ******************** email of May 11, 2023.  It clearly states the limitations and obligations of the Warranty, as per the document she received with her puppy purchase on August 6, 2022.  **************** has failed to follow any of the requirements for Warranty coverage.  We have given **************** opportunity to avail herself of the Warranty coverage, but she refuses to follow the Warranty requirements or the instructions of the Warranty Supervisor.