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Business Profile

Plumber

A Better Way Plumbing Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:26/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business is dishonest and did not honour their word/warranty policy.They have submitted an additional invoice (already paid) that should not exist to a creditor. Work to be done: Fix hot water tank. Start date:Nov. 22, 2022 ?start job After a very frustrating experience he finally finished the job Dec. 19 Dec. 19, 2022 ?***** confirmed that if the work that is done on the unit does not work then any amount paid will go to the replacement of a new tank. As it turned out, the work he did was not what was needed and he had an electrician who came in for about 5-10 mins and the hot water tank was up and running. No parts were needed to be replaced. August 29, 2023 ?hot water tank was leaking from the parts that ***** changed ?I inquired about the warranty for his work ?He said he would come by ?No show Sept 6 ?I messaged again - no response ?Sept 7 said he would come by- no show April 18 ?messaged again ?He replied April 19 saying he could come the following week April 21 ?I reached out to schedule him coming in ?No response April 23 ?messaged again ?He replied saying he would send a colleague ?Colleague had the hot water tank warrantied in 2 days and everything fixed Not only did his poor workmanship almost cause a fire, he is very dishonest. Warranty work cost $515 plus tax which is $540.75.The amount we already paid was $809.03.The difference is $268.78 that is owed to **.

A Better Way Plumbing Ltd. is NOT a BBB Accredited Business.

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