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Business Profile

Plumber

Imagine Plumbing & Appliance Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Imagine Plumbing and Appliance is not an authorized service provider or reseller of ******** product even though they advertise themselves to be that. Please note explaination of the problem in the attached corespondance. Imagine has gone to a collection agency which is affecting my credit rating. Also note the time of the collection agency contact and the follow up remainder email from Imagine. The original email from this collection agency looked like a scam but it turns out to be very real as I have found out from my banker. I would like the Imagine Plumbing invoice to be voided and the collection agency claim removed. I would also like an acknowledgement from Trail Appliances on my emails to them. I wouold also like to know if they will continue to supply Imagine with parts and support as a sub contractor and if so, if they will underwrite and warranty Imagine's work. Please note, no one from either company has made any attempt to contact me or reply to my emails. The attitude of Imagine's management staff and support is simply send me to collections and force me to pay.

    Business Response

    Date: 09/12/2024

    We forgave this debt in July of 2024. There was a misunderstanding with the colliction agency and they only closed the file. We spoke the agency on ********* **** 2024 and they had it removed form the *************. Mr. ***** was made aware of the mistake in September 

    Customer Answer

    Date: 11/12/2024

    Good day,

    Thank you for looking into this matter. My last email to Imagine Plumbing was Sept 24th and I did not receive any communication back from them. However, It is good to know that they now have dealt with the matter and the credit agency has been notified and removed their claim against me. I will follow up with my banker to have them check this and make sure it has been removed before I would like to close this file if that is ok. Thank you so much for looking into this and your support in this matter. *** *****

Imagine Plumbing & Appliance Ltd. is BBB Accredited.

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