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Business Profile

Retail Stores

Canaflora

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Canaflora's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canaflora has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Hi,I ordered the flowers on Jan 18/24 They were delivered on Jan 19 th 

      I started to email on Jan 19 th and showed them pictures of what I ordered and what was delivered 

      After 12 emails with 1 reply  And no reply now to date.I have all the emails if you want  I can send them 

      Thankyou **********;

       

       

      an emailed. In the emailed they told me the flowers were not available in the style and color ,and offered a 10% refund Email from them **Thanks for your email. Kindly be advised that due to flower supply challenges and stock availability, our florists may make substitutions. However, they always do their best to stay as close as possible to what you ordered.We would like to offer a 10% discount on your order. Please, advise. **I emailed them back and asked why was I not contacted with the reason,colors of flowers werent available and style. I picked the Lavender Love Basket,as it was for my best friend mom.They could of called me and told me,if they did I would of selected something else,I didnt want a bunch of colors this is an emotional time.I feel I should of been contacted, I was so sad when my girlfriend sent me a picture of what she received .I didnt tell her it was a mistake from the floral shop,she had all her thoughts on her loss.Please help me work this out with them. This is sad,it has gone this far Thankyou *****

      Customer Answer

      Date: 24/01/2024

      Order number was 5359

       

      Customer Answer

      Date: 30/01/2024

      Hi,please give me an update. we havent  heard from either side. Thankyou 

      Customer Answer

      Date: 20/02/2024

      Hi,I have not received an update  yet,please reply 

      Thankyou **********;

      Customer Answer

      Date: 11/03/2024

      Hi sorry,your having trouble contacting them.Its sad a business acts like this. Sorry for the other people who use them.

      Maybe they dont want to reply,because they will have to pay something,or send flowers

      I would be content if they just send me flowers ,and we can close our file.

      Sorry,I appreciate you trying for me .

      Thankyou 

       

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