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Business Profile

Retail Wine

Willow Park Wines & Spirits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I ordered a bottle of wine (Order # ******) on ******** ****. I chose to pick the Bottle of wine from the ************************************************************************************ location on ******** **** ** ** ** based on the available options that was provided to me during the placement of the order.I have the Order Confirmation stating the above.I went to the store on ******** **** ** * ** and was advised that the product has not arrived from the warehouse. The store rep. advised that he is positive that the product would arrive by the end of the day.I called the e-commerce department for Willow Park Wine and Spirits and was advised that due to lack of drivers the product will not be available for pick-up until ******** *****This was supposed to be a ******************** and so the DATE definitely matters.It is extremely disappointing that the product has not arrived for pick-up on ******** ****. Secondly, the store did not even bother to advise me that the product will not arrive when I am waiting and hoping that the product will actually arrive for pick-up on ******** ****.The **************** rep. at the e-******************* was blunt that she could not do anything. I am a ************* Member at Willow Park Wine and Spirits and this is the level of customer service I receive.The customer service representative had no consideration about the fact that it is a Gift on a Special ****** * ********** * ***** **** ** ** ******** *** ******* *** **** ** ** ****** ** *********** *** ******

    Customer Answer

    Date: 16/02/2023

    Hi,

    For all the inconvenience that has been caused and I have already paid for the product, * ***** **** ************ **** *** ******** *** ***** ***** ******** ** ***** * **** **** ** *** ******* ********** ******* *** **** *** ***** **** *** ******** ** ********** ** *

    So either the Business should provide the product for **** ** ** ********* *** ******** ** ****************************************

    Business Response

    Date: 29/03/2023

    Thank you for reaching out in regards to your order. We have looked into what may have happened on this day with your order, and unfortunately, while we have every intention to make sure orders arrive before the time chosen for pickup, we experienced a logistical error that prevented us from having your order ready. We do apologize that you were not contacted ahead of time, and we have met with our team to ensure this does not happen again. We are very sorry for any inconvenience this may have caused.

     

    Customer Answer

    Date: 05/04/2023


    Complaint: ********

    I am rejecting this response because it was a special day (**** **** ********) and the store should at least consider providing some ***************** as a gesture of good customer service.

    Sincerely,

    ***************************

Willow Park Wines & Spirits is NOT a BBB Accredited Business.

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