Complaints

This profile includes complaints for AgeCare Senior Care Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AgeCare Senior Care Communities has 2 locations, listed below.

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  AgeCare Senior Care Communities

  105 20 Sunpark Plaza SE Calgary, AB T2X 3T2

• 

  AgeCare Senior Care Communities

  500 Midpark Way S.E. Calgary, AB T2S 3S3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On Jan. 3, 2022 AgeCare ************* Mews long-term care facility flooded by the building sprinklers malfunctioning. AgeCare phoned me & asked me to evacuate my 91-year old blind father *****************************, take him to my residence & care for him.After picking up my father & taking him to my residence to care for him, I learned that my fathers private room #*** was not affected by the flood. AgeCare misled me so they could move 2 residents from sections of the building affected by the flood into my fathers private room #*** starting on Jan. 3. AgeCare advised me on Jan. 4 that my father could return to ******* ***** **** on Jan.4, 2022 & that he would regain sole use of his private room. But that also was a lie. When I returned my father to ******* ***** **** his private room had been rearranged to accommodate 2 beds & 2 residents. His lifeline private phone to enable him to contact me for help had been disconnected to enable a second hospital bed to be plugged in. He lost use of his private phone for several days.2. On Jan. 9, 2022, & many times since, I repeated asked AgeCare in writing to refund my father, *****************************, $587.75 for loss of use of his private room #*** on Jan. 3, 2022 & for having to share the private room he paid for with another resident from Jan. 4 to 11 inclusive. AgeCare has repeatedly ignored my repeat requests to refund my father for the unnecessary loss of use of his private room.In 2022, my father paid $117.55/day for his private room ($3,575.50/month x 12 months/year / 365days/year = $117.55/day). AgeCare owes my blind father a refund of $117.55 plus ******** for Jan. 3, when he unnecessarily lost use of his room.AgeCare also owes my blind father $470.20 plus ******** for 8 days from Jan. 4 to 11 inclusive when he had to share his private room with another resident in overcrowded conditions (8 days x 50% of $117.55 daily charge for January 4 to 11 = $470.20 + ******** since Jan. 1, 2022).

• Initial Complaint

  Date:26/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On January 3, 2022 AgeCare ************* **** long-term care facility had a flood caused by the buildings sprinklers malfunctioning. AgeCare phoned me and asked me to evacuate my mother 89-year old mother *************************, take her to my residence and care for her.After picking up my mother and taking her to my residence to care for her, I learned that my mothers private room #*** was not affected by the flood. I learned that AgeCare misled me when they asked me to take my mother to my residence and care for her, so they could move 2 other residences from sections of the building affected by the flood into my mothers private room #***, to reside, eat and sleep in my mothers room from January 3 to January 11 inclusive.Because my mothers room was not affected by the flood, there was no need for my mother to lose use of the private room she paid for. Yet my mother did not regain use of her private room until late on January 11, ******. Over 7 months ago, on January 9, 2022, and many many times since, I repeated asked AgeCare in writing to refund my mother, *************************, for loss of use of her private room #*** at ******* ***** **** long-term care facility. But AgeCare has repeatedly ignored my repeat requests since January 9, 2022 to refund my mother for the unnecessary loss of use of her private room.AgeCare owes my 89-year old mother a refund of $****** plus ******** for the 9 days from January 3 to January 11, 2022 when my mother lost use of her private room, so AgeCare could move 2 strangers into room # *** to reside, eat and sleep in her room.In 2022 my mother paid $*****/day ($********/month x 12 / 365days/year x 9 days = $******).3. By what date will AgeCare deposit the $****** refund that I have repeatedly requested since January 9, 2022 in my mothers bank account?