Complaints

This profile includes complaints for Advanced Level Roofing Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advanced Level Roofing Corp.

  2333 18 Ave NE Calgary, AB T2E 8T6

  
• 

  Advanced Level Roofing Corp.

  200-15824 131 Ave NW Edmonton, AB T5V 1J4

• 

  Advanced Level Roofing Corp.

  101 1549 St. Mary's Road Winnipeg, MB R2M 5G9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several attempts my wife and I had no success's to have answers to our questions about improperly installed shingles. We sent them several photos,E-mail Nailing pattern was improperly fallowed when install not even the standard application requirement was reached.Nails did not hit double tar line areas on **% of roof both house and garage.Various seams are too close to each other in numerous amounts of sections of the house and garage roof thats resulted by avoiding the manufacturer's warranty and *** assumes no responsibility for leaks or defects resulting from improperly installed shingles. Advanced Level Roofing proudly promote the highest industry standards and is why we chose Advanced Level Roofing two years ago and after the last hailstorm we are a little in the dark because we don't know what to do. I have doubts about the waterproofing of our roof now. Do you think we should notify our home insurance?Thank you for your help ****** ******

  Customer Answer

  Date: 22/05/2025

  Hello, I would like to be sure if you want the invoice or manufacturer's warranty 

  Customer Answer

  Date: 22/05/2025

  I send you a copy of the invoice. 

  Customer Answer

  Date: 22/05/2025

  *********** and Extended Warranties

  Customer Answer

  Date: 22/05/2025

  a screenshot of their website

  

  Business Response

  Date: 23/05/2025

  Thank you for your message regarding the complaint submitted by Mr. ****** ****** (Complaint ID: *********.

  I wanted to provide an update on our side to address his concerns. Mr. ****** responded to the Managers email this morning, and we will be requesting a third-party inspection for an evaluation of the work completed.
  We have spoken the ******* involved in this project and advised him to review the installation of the shingles, as we are aware that there have been issues not up to our company standard which is not acceptable.
  
  We are committed to resolving this matter in a fair and professional manner,
  Please let me know if you need any further information from our side.

  

  Business Response

  Date: 26/05/2025

  In response to your last message, yes if you would like to send that to the client to let them know we are dealing with internally that would be great. Let me know if there is any feedback that you would like me to know.

   

  Thanks again

  Customer Answer

  Date: 26/05/2025

  We did already had an inspection done with a Third party few hours after the install which cost us more than ***$ . I would like to point out that the installation time was less than 4 hours to removed and install a new roof on my house and a double garage and that's why I had an inspection done . 2 years ago Advanced level roofing did my house not the garage for more than 14 hours with the clean up. 
  

  Thank you so much for helping us to move this matter forward.

  

  Business Response

  Date: 28/05/2025

  Thank you for your message.
  We understand that this concern was submitted through this platform, however, wed like to note that the client currently has an active and ongoing email thread with our Vice President, who is working directly with them to address and resolve the issue.
  We want to assure you that the clients concerns have been heard and are being taken seriously. This matter is being handled through our internal channels to ensure a proper resolution.
  Thank you for your understanding.

• Initial Complaint

  Date:06/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a hailstorm in ******* back in 2020. We had asked Advanced Level Roofing to fix and repair our siding and roof that was damaged from the hail. Advanced Level Roofing charged ********* + ****** GST = $*********. Part of this cost included repairing the siding of the house at ******. Once they repair it. The siding fell apart twice. The first time was (not weather related) on its own on June **, 2022. We had contacted them by email on this date and told them that there workmanship was poor as none of the other houses siding had fallen off, just ours, they fixed it. The second time was recently on July **, 2024. Again none of the other houses siding had fallen off as this was not weather related but poor workmanship. We contacted them on this date and they had a representative come out to take a look. The representative, ***********************, said that they cannot fix it as the structure of the house has caused it. This is a false statement. Our house was built per city code in 2019, by the same builder as our neighbors. We had an inspection to verify it. Advanced Level Roofing just does not want to admit that it is there mistake and poor workmanship. We asked numerous siding companies to come take a look, they all said that structure of house is fine, and the issue was that Advanced Level Roofing did not use proper nails to bind the siding to the house. They also mentioned that Advanced Level Roofing did not put the nails into the studs of the house. We want them to repair and put the vinyl siding properly back.

  

  Business Response

  Date: 07/08/2024

  Hello, 

  We offer one year warranty on services that are not Roofing. The issue came about outside of warranty and and by *****'s own admission we sent someone to fix it and it was repaired. After a thorough investigation, multiple site visits and after multiple repairs outside of your warranty, we have determined that the root of the issue lies within the home. Unfortunately, the warranty on her property expired over two years ago. Despite this, we have previously dispatched our team to address the siding issues as a gesture of goodwill.
  However, we want to clarify that the current problem is unrelated to our workmanship. While we have gone above and beyond to assist her, we must emphasize that this matter is outside the scope of our responsibility. We have completed 2 out of warranty repairs on this property. Being that the damages are not consistent and only occur after years after the repair, this proves that the issue resides in the structure of the home. We were also just informed her siding was damaged by the hail and we are unable to do a repair. She advised us she will need a full siding replacement on the left side and the back and the repair is unable to commence until we hear from her insurance company to replace all damages. 

  Her warranty expired nearly * years ago, we have done two repairs free of cost despite this. 

  
  Please feel free to reach out if you have any further questions or concerns.

• Initial Complaint

  Date:18/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July **, 2023 Crew showed up with absolutely no warning and started work on the roof.Wife works from home and was in meetings. Wife's meetings were interrupted and had to be cancelled.July **, 2023 Crew was supposed to come back and finish the job.Nobody showed up, no explanation or heads up that the crew wouldn't be coming.July **, 2023 Crew showed up and didn't finish the job.No explanation as to when they would be back to finish the job.July **, 2023 Crew showed up and "finished" the job.Every day the crew was present, I had to go out and pickup multiple handfuls of nails and clean up.Aug **, 2023 Receive an inspection report of pictures of the roof.Inspector was on the roof (with a trainee) for 3.5 minutes, very unlikely a proper inspection was carried out.I did a 1 minute inspection and found drip edge wasn't installed in certain sections.Aug **, 2023 was told that a crew would come out and install the missing drip **** and perform a proper inspection.Sept * and Sept *, 2023 ********* would come and install drip edge and perform inspection Sept *, 2023 Crew came and found 8 deficiencies total, did not install missing drip edge Sept *, 2023 Was told the crew would come to perform repairs today, no crew showed up, no communications.Sept *, 2023 ********* would come do the repairs, no crew showed up, no comms.Sept **, 2023 ********* would come, no crew showed up, no comms.Sept **, 2023 ********* would come, no crew showed up, no comms.Sept **, 2023 ********* would come, no crew showed up, no comms.Sept 18, 2023 ********* would come, no crew showed up, no comms.Job is still not completed,

  

  Business Response

  Date: 06/10/2023

  We appreciate your feedback and are pleased to inform you that we have successfully addressed the concerns raised in your complaint. Our team engaged in direct communication with the client to thoroughly understand the issue and swiftly resolved it to their satisfaction. We are pleased to report that the client has confirmed their contentment with the resolution, and as a result, they have agreed to remove the complaint. Your valuable input has helped us improve our services, and we are committed to ensuring the highest level of customer satisfaction in the future. Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:31/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked Advance Leval Roofing to do full roof replacement in June 2022, They could not comit to do the job as i was told they were going to get it done no later than mid to end of august 2022, they finally showed up in October 2022, after MANY phone calls to them. Once they were there to do the job, they tool thier time, a lot of swearing. (i have 3 kids) in the house. i was told it would take 2 days tops.. it ended up to be 4 days(i had to take time off for this..Once they were done they left SUCH a mess, and never came back to clean.. see pictures the job that was done, ******** could of been done better by a non professional. both front and back of roof line the shingles were cut so crooked this might be a water leakage come spring.. Once completed they were supposed to complete an inspection, but never showed up. unttil today as i was sent the inspection report.. you can't do a roofing inspections report in the middle of winter.. I only paid $3,836.97 I am looking for full rembursement or a full replacement of the shingles.. I have tried to talk to them but they aren;t getting back to me. Please let me know what can be done?Thanks *****

  

  Business Response

  Date: 13/02/2023

  Hello,

  We are trying to work with ***** to get his concerns addressed. It is noted on his invoice that he will be receiving a complimentary clean up in the spring and all he needs to do is *************** (fine print on very bottom of the invoice), unfortunately it snowed after completing his roof and before we were able to come by and do the inspection. Our vice ********** ****** has been attempting to get in touch with the client yet there is no answer or the client does not return his calls. We apologize for the delay but we always make sure our clients are aware that a job can be done on average in 2 days but due to the pitch of his roof and the lack of day light, we had to work safe so it takes longer. The inspection is strictly for advanced level roofing so that we can back our warranty and we are one of the only companies in ****** that inspect the roof after the project is done and sends photos to their clients free of charge. The work has been completed and all ***** needs to do is call *******************. 

  Customer Answer

  Date: 17/02/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have not received any calls or emails from Advance level roofing.   it says all i need to do is contact *****..  i can't as i dont have his number.

  Also, i have added a picture, as i had misplaced the picture.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 23/02/2023

  Management has been in contact with *****. Management has assured ***** that the concerns will be addressed once the snow has melted enough for ALR to efficiently and safely fix the areas of concern.

  Customer Answer

  Date: 23/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me,  if the business in reference does not complete the job to what i call satisfactory. I will re-submit a new complaint referencing ID ********.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 11/22 Advanced Level Roofing was hired to replace our shingles on our house and garage for the sum of *******. Invoice number is *****. When they were done there was a broken sidewalk block, a damaged oil burning lantern and there was a lot of debris all of the yard including the neighbours back yard. I contacted ******** at Advanced and he sent out a supervisor who replaced the sidewalk block and cleaned up most of the debris. We were cleaning off the back deck and noticed damage to the deck topping, tar spilled on the deck and more debris left all over the back yard and between the garages. I did contact ******** again and he informed me he was going to send out his supervisor again. This never happened and I have left text messages with him and I have left voice messages with him and he will not return any of my calls. Now there is all this snow and the deck is buried so no one can see the damage. ******** did tell me replace the damaged oil lantern and that he would reimburse me the money for it. Since I cannot get a hold of anybody and am now out the money for the lantern.

  

  Business Response

  Date: 14/11/2022

  As discussed directly, *** has compensated in full for all damages and as a result the closure of this formal complaint will follow.

  Customer Answer

  Date: 14/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************