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Business Profile

Roofing Contractors

Hubbard Roofing & Exteriors Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not honoring warranty.

    See attached document for full description of complaint as character count was exceeded.

    Business Response

    Date: 02/07/2024

    Hi Tracy,

     

    This was an insurance contract.  We received the information from you from your insurance and completed the work as specified.

    You did not have drip edge previously and insurance did not cover drip edge to be added.

    Once again, I am sorry you are experiencing this.  I have not seen a quote from Jim for the drip edge install but I will touch base with him today.

     

    ***** ******* 

    Customer Answer

    Date: 02/07/2024

     

    Complaint: ********



    I am rejecting this response because: drip edge or no drip edge the roof should not be compromised within a two and a half year time period and should therefore be covered under your warranty. If we had no drip edge on the old roof and no problem with the old roof it seems this is a problem with the roof installed by your company. 



    Sincerely,



    ***** *******

    Customer Answer

    Date: 14/07/2024

    I have included the Warranty information from the Hubbard website as I have noticed there is nothing stated directly on the paperwork we have received. Almost everything that we got was via email.  I have nothing directly from insurance as **** from Hubbard was communicating directly with my insurance company who are located outside of Alberta. As for the companies response, I am not sure why it being an insurance claim is relevant, other than them saying insurance would not have paid for the drip edge because we did not have one previously.  Worth noting that we did agree to the drip edge verbally with Cody and it somehow got overlooked. I do however stand by my position that a roof, that is done to code, should not fail or be compromised within such a short period of time.

    If you require anything further please do not hesitate to reach out.

    Best Regards,

    ***** *******

    Business Response

    Date: 02/08/2024

    Hi *****,

    This was an insurance contract.  We received the information from you from your insurance and completed the work as specified.
    You did not have drip edge previously and insurance did not cover drip edge to be added.  This would have been an extra charge that was not approved.
    Once again, I am sorry you are experiencing this.  I have not seen a quote from Jim for the drip edge install but I will touch base with him today.

    ***** ******* 

    Customer Answer

    Date: 05/08/2024

     

    Complaint: ********



    I am rejecting this response because:

    As previously stated, it is our position that a roof, that has been done to code, should not fail to do the job it was designed for within a *** year period of time.  I also am unsure of what bearing this being an insurance job has on this. We still stand by our opinion that this should be repaired under warranty at no cost to us.  




    Sincerely,



    ***** *******

    Business Response

    Date: 08/08/2024

    Good Morning,

    As previously stated, this was an insurance claim.  Insurance only covers damages to items you insured.

    There was no drip edge previous to the storm hitting your house, insurance did not cover drip edge to be supplied and installed. You did not pay to have this item added to your scope of work and it was not installed.

    If you would like to move forward with the drip edge installation please contact the office.

    Thank you,

    *****

    Customer Answer

    Date: 09/08/2024

     

    Complaint: ********



    I am rejecting this response because: like you said, I did not have a drip edge previously installed from the home builder and had no known issues from the time the house was built (201******) until the roof replacement done by your company.  So it stands to reason that, if done correctly and to code, I should not be having issues within such a short time period.  Unless there were previous issues and your company proceeded to install new shingles on rotting boards without notifying me of any issues.  



    Sincerely,



    ***** *******

Hubbard Roofing & Exteriors Inc. is BBB Accredited.

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