We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Rentals

All Season Rental Adventures Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Rentals.

Complaints

This profile includes complaints for All Season Rental Adventures Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

All Season Rental Adventures Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:17/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 17th, I rented 2 snowmobiles for the price of $546 for 1 day. On the day we filled up the sleds with gas ($90) drove up from ******* to Golden with the intention of sledding. Unfortunately only about 1km (4-5 minutes of riding) up the trail one of the sleds caught fire. No one was hurt but easily could have been. We tried to text the companys emergency line as per their instructions but no one answered, and the shop was closed. The other snowmobile maybe went 7kms trying to deal with towing the broken sled back to the truck. Reached out the next day to the shop, advised of the situation and dropped sleds off later that morning. ******* said they had to do an investigation, later was found we were faultless. We were offered a refund on the broken sled, just had to come to the shop to pick up cheque, was told it would be ready by Boxing Day. Went in person to pick up cheque and also asked for refund on the other sled, due to inconvenience and danger they put us in. We filled up both tanks to full (they were not full when we got them) but never got to use the sleds, not to mention the $266 we spent on fuel for the trip that was meaningless. They said they would talk to the owner, and never provided the partial refund they agreed upon. That was all end of December. Since then we have called, emailed and showed up in person on numerous occasions asking for an update, but they never give us one. We were told our request was sent to the boss, but that is as far as its gotten. They never call us back, never provide updates, and never try to resolve the issue. Ideally Compensation for both sleds, gas in the sleds and the gas paid to travel would also be nice, but at this point this company is clearly not willing to do even the bare minimum to make it right so we would like a refund for both sleds, and the gas we put in the sleds which we did not use, totalling $636. We have receipts for everything attached.

      Customer Answer

      Date: 28/02/2024

      Hello, the owner from All Season Motor Sports did finally get back to me. He was demeaning and frustrating to communicate to. He wrote long winded repetitive worded emails and was not willing on working together for an agreeable solution.

      Ultimately, our promised refund on at least one snowmobile was even a lie as he stressed by contract they only do gift certificates. I could not negotiate, and just wish to be done with the matter.

      He mailed a gift certificate for the price of one sled that can be used only towards a future rental, otherwise I was not refunded anything monetary. I have no interest in doing business or entering a contract with him ever again so its useless to me, but consider the matter resolved. 

      Thank you for trying to reach out, perhaps the added pressure contributed to finally receiving a response at least. You can close the complaint.

    All Season Rental Adventures Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.