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Business Profile

Shoe Repair

Sina Foot Wear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Repair.

Complaints

This profile includes complaints for Sina Foot Wear's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sina Foot Wear has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/06/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My elderly mom went to buy shoes. She tried on a pair that were a little tight. The lady working there said she can return them if my mom changed her mind. She also said she can stretch them for my mom. My mom asked her that if she stretched them, could she return them? The lady said yes it would still be ok to return. My mom decided not to stretch them, just to buy them and try them again at home. They didnt fit quite right so she went back the next day June * **am and the male manager refused to return them as they were bought on sale. My mom told him that the lady said she could return them regardless but he wouldnt budge or call the lady. He said shed be in at ***. He would have my mom wait in the mall for * hours. She checked in again at * and the lady was there but of course denied everything she said the day before. They were such a rude and deceitful couple. And I feel like they took advantage of my mom because shes a senior. They ***% **** and my dad was there as a witness when my mom bought the shoes and also heard the lady guarantee my mom that she could return the shoes if she changed her mind. They were unworn, perfect condition. The man was aware that my mom would be waiting in the mall all day for the lady to return. He likely told the lady to deny everything, and just wasted my moms time and completely **** to her. Terrible terrible customer service.

    Sina Foot Wear is NOT a BBB Accredited Business.

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