Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/01/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a terrible experience with foothills. They have to be the most disorganized group Ive ever seen. We would receive at least 5-10 emails a week as we were placed on inappropriate mailing lists. We received little to no communication about the days our practices and games would be and no one seemed to respond in a timely manner. We finally had to send a very ***** email about their lack of communication.When practice days were announced we arranged our schedule and other activities around this. Then, the week of the FIRST practice the date of and time of practice changed not once, but TWICE. This cost us significant funds having to change things around.When we arrived there seemed to be no effort to have the team get to know each other- resulting in low excitement and self esteem. The team does not focus on skill development and games were all stacked - the girls were playing against very advanced players who were quite physical. Totally *************** as a result. Additionally, the music played during practices is completely vulgar and inappropriate / sexual language for 8/9 year olds to listen ***** daughter does not want to be on this team .. when we asked for a refund we were told too bad its 2 weeks past the deadline though I had emailed prior to the deadline. Funny how they expect you to pay for their terrible planning and communication. We paid over $400 and have received a response from *****, the Manager on ****** Reviews indicating they would like to resolve the issue but they have not responded to our emails/follow ****

  Business Response

  Date: 27/01/2025

  Thank You, we are working the family on the refund process, once the refund request has been submitted, it will be sent to our board of directors for review as per our refund policy that is attached below. 

   

  Refund Policy
  Calgary Foothills Refund Policy for Indoor 2024-2025
  REFUNDS will be issued ONLY if a written refund request is submitted to CFSC, signed and received before September 30th, 2024 for reasons as noted below:
  If a player does not attend any tryout session; or
  If a player cannot play due to a medical diagnosis, accompanied by a doctors note.
  
  If any Foothills Soccer programming is shutdown, suspended or delayed, out of the control of Calgary Foothills Soccer Club, all refunds requests will be reviewed by the board of directors.
  Refunds will be issued for registration fees and technical fees individually less a $100.00 CFSC administrative fee if they meet the above requirements.
  There will be NO refunds issued after December 30th, 2024

  Business Response

  Date: 27/01/2025

  Thank You, we are working the family on the refund process, once the refund request has been submitted, it will be sent to our board of directors for review as per our refund policy that is attached below. 

   

  Refund Policy
  Calgary Foothills Refund Policy for Indoor 2024-2025
  REFUNDS will be issued ONLY if a written refund request is submitted to CFSC, signed and received before September 30th, 2024 for reasons as noted below:
  If a player does not attend any tryout session; or
  If a player cannot play due to a medical diagnosis, accompanied by a doctors note.
  
  If any Foothills Soccer programming is shutdown, suspended or delayed, out of the control of Calgary Foothills Soccer Club, all refunds requests will be reviewed by the board of directors.
  Refunds will be issued for registration fees and technical fees individually less a $100.00 CFSC administrative fee if they meet the above requirements.
  There will be NO refunds issued after December 30th, 2024

  Customer Answer

  Date: 27/01/2025

   
  Complaint: 22812869
  
  I am rejecting this response because: Please see attached photo of ****** review response from ***** indicating that Foothills would work to find a refund solution. Additionally, I requested information on how to withdraw well before the dates above and received no responses / no forms or indication that a form would be required. I asked for this specifically and NO one responded...conveniently. After I emailed ***** as per his ****** review above indicating he would work to find a refund resolution I waited over a month for a response and he only responded indicating I needed to fill out a form at that point in time. I provided the form again to ***** and to Foothills admin, backdating it to the time I initially reached out to the team ---- again with no response. This is not working to find a resolution whatsoever. Are you going to stand behind your public statements and policy or not? You cannot simply not respond to a request to withdraw and then respond AFTER the deadline and say it's too late! I worked with Respect in Sport for over 9 years - a program which you claim to support and tout respectful behaviour...it's a shame to see that once you receive payment from parents you do not stand behind these tenets of respect. 
  
  Sincerely,
  
  ****** *******