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Business Profile

Social Media Marketing

GetAssist

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Social Media Marketing.

Complaints

This profile includes complaints for GetAssist's headquarters and its corporate-owned locations. To view all corporate locations, see

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GetAssist has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Get Assist suggested that we would get referrals through their system and promised a refund if we didn't get ** referrals within a year. It was our responsibility to act on the referrals. We did not get one referral.

      Business Response

      Date: 13/06/2023

      Hi *****,

      I have taken a personal look into your complaint and am a bit surprised by the information  you have provided in this complaint. To start, it looks like you did actually receive a few leads directly to your account, in addition to receiving over ** interactions on your Ad, that is on our business directory. As we have your Facebook, LinkedIn, and Website linked to your Ad, our members can be taken directly to your socials and website, to then contact you directly. They may not choose to submit a request through our system, but in fact many people who use GetAssist locate a business on our directory, then continue on to their website or socials to then contact you directly. This shows us that on top of all the other tools that have been available to you throughout your year with us, the account, and especially the Ad did create some great traffic for your business.When you did contact us about being unsatisfied, we provided you with a free second year with us, as it’s important to us that every member has a great experience with GetAssist. This meaning you have full access to the account until April 202*. Unfortunately we were unable to provide a refund, as the account and Ad performed as expected, and in fact created some great traffic to your website and social media. With that being said, you do currently have a free second year on us, and if you do have any questions, please don’t hesitate to reach out to our support team at ******************* as we are more than happy to help.

      Have a great rest of your day.

    GetAssist is NOT a BBB Accredited Business.

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