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Business Profile

Spa

Paragon Spa (Core centre)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a skin care package February 8th, 2024 for $1029. I went to book an appointment and the shop was closed and empty. The phone number was discounted and their website was disabled. They won't return my text messages or emails.

    Business Response

    Date: 08/05/2024

    Dear **** and to whom it may concern,

    Upon reviewing our records, we found that on May 6 at 12:59 PM, a message was sent to the client's email and phone number, informing them of the temporary closure of our location and offering an alternative solution to receive services at a collaborating clinic.

    Additionally, a phone call was made with the client on the same date, May 6, at 3:40 PM, which lasted 5 minutes and 47 seconds. Please note that our phone calls are recorded, and the client was informed of this at the beginning of the call. During this conversation, the client was presented with a solution and agreed to it.

    We find it surprising to receive a complaint regarding this matter, as a solution was offered and accepted. As mentioned earlier, the solution provided was to have the client's services completed at a different clinic we collaborated with, With no additional charge. (Doc are added for your reference).

    Regardless, We will make sure to reach out to the client again to book her appointments.

    Please let us know if there are any further questions or concerns.

     

Paragon Spa (Core centre) is NOT a BBB Accredited Business.

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