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Business Profile

Storage Units

Peigan Trail Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company mentioned about a.storage space. He told me the price and that there's a deposit. I sent the deposit via etransfer. Later that night, I found out I no longer needed the storage space. I txt the manager right away, around 1am. I txt him again in the morning,, he informed me the deposit was not refundable. He did not mention this when I first spoke to him the day before.. I ******* ******* **** **** **** ***** ****.

    Customer Answer

    Date: 05/06/2023

    I did not sign a contract. That wasn't offered. 

  • Initial Complaint

    Date:20/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave notice a few months back that I didnt need my rv storage ,I had paid till the end of the the year . I was owed $35 for key return . I kept the key just in case I was going to need the space again . Returned the key in the last weeks of December and was told I would get an etransfer .I did not , I returned the next day to claim it , but I was threatened by the supervisor .I spoke with the ****** and they have had multiple complaints in the last few weeks . Dont use this place or trust you will get your deposit back .

  • Initial Complaint

    Date:29/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a storage locker to store my truck in. It was there for a few months. It was paid until the end of September. I called on September 21 to inquire about canceling. The owner said they will call back. I then texted on September 23 notifying I never got a call back. He then said it was canceled. I looked on my credit card bill and there was a ****** charge and a ****** charge so I texted him to inquire about the charges and the response I got was I told him the truck was moved out and we were canceling . What I said was hello I'm calling about canceling my storage space as I don't need it past this month (sept) I explained I was the storage unit with the truck and he said he would call me back. He then said that I said I moved the truck out and canceled. So the charges were for a lock ***** and wary cancelation. I didn't officially cancel I was looking into what the charges were or if I needed to give 30 days notice. He never did call. And the lock was cut off while the storage unit was paid until the end of the month.

Peigan Trail Storage is NOT a BBB Accredited Business.

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