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Business Profile

Storage Units

Sentinel Self Storage (North)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got behind on my account by 15 days I sent them an interac payment and was told there was a special way to make interac payments and to cancel payment. So I did I talked to **** and they said they would send me an email to make an interac payment. They still have not provided an email. I have phoned them several times asking for the email also a worker told me because of the mix-up he would waive the late fees. I spoke to them on the 9th or 10th offering to pay half on my **** and the other half by interac. They refused multiple times saying they can't accept partial payments . I just got an email, stating they can't accept partial payments therefore they were inventoring my contents and sealing my unit getting ready to auction it off despite being only 36 days late. They are very rude and have refused payment 4 times. What an I to do. They now have added approx almost a $100.00 in late fees. Please help

Sentinel Self Storage (North) is NOT a BBB Accredited Business.

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