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Business Profile

Storage Units

Sentinel Self Storage (West)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sentinel Self Storage (West)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sentinel Self Storage (West) has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:27/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ** said I could pay $150 and be given access to my storage to get everything out then $50 on the 1st. I left work early and they had changed my lock! They kept hanging up refusing to open it! I called the **** and the "manager" gave me a half hour to do 4 loads which is impossible so I left. I kept my end of the deal but now they are refusing to let me get my property and I don't understand why they are trying to keep it! Please help me get ALL my property back as I paid. I think they are trying to charge me more daily so not giving me access to remove everything they are now charging me and I told the ** I didn't have any money. So now when I cant pay they are going to sell everything and take the money and keep charging me daily. Please help me get my things! I have over $10,000 in property they won't give me

      Business Response

      Date: 02/12/2022

      I am responding to complaint ID # ******** which was submitted for our business on September 26th, 2022.
      Please note that we were in contact with the client on September 27th,2022 and everything has been rectified and this is now closed.
      Thank you,

    Sentinel Self Storage (West) is NOT a BBB Accredited Business.

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