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Business Profile

Tablet Equipment

Canada Satellite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

This profile includes complaints for Canada Satellite's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canada Satellite has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:22/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 24, 2024 I placed an order for Iridium SBD sim activation through this company, and I was asked for the **** 4 days later after emailing them a couple times to get the device activated. I paid for the service and activation. Since then I haven't heard, called several times, left a callback number with their phone service and have sent many emails. Haven't heard back. Device activation takes less than a few hours. I have since emailed requesting a refund, and telling them not to activate it. I have since activated with another company (completed same day) and have emailed again requesting a refund but haven't heard back.

      Business Response

      Date: 02/12/2024

      This has been cancelled and refunded.

      Customer Answer

      Date: 02/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Shame that this has to be done in the first place. 

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:30/07/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a wine guard carry out satellite antennae and stand on the 16th of July,2024.They took the thousand plus dollars off my credit card on the 17th and stated that an email with Canada Post tracking number would be sent shortly. It will be two weeks tomorrow that I havent received the tracking info nor the paid for product.All 6 emails sent were not answered,nor my emails. They have a Third party answering company that takes info and sends it to the appropriate people. No answer from them neither. They have my money and I dont have the tracking number ,product ordered nor any returned correspondence. I just want My money back !

      Business Response

      Date: 11/08/2024

      This order has been cancelled and refunded.

    • Initial Complaint

      Date:21/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase online on August 21, 2023. Paid by ACH $11,595.69 CAD.Never received the order and want a refund. My emails have gone unanswered and when I call,all I ever get is the answering service which I leave my name and number but nobody calls me back. They don't have any of my item left in stock to fill the order so I want my money back.Invoice# ****** (their GST# *********)

      Business Response

      Date: 11/06/2024

      A partial refund has been provided, the balance will be sent once account details are verified.

    • Initial Complaint

      Date:04/05/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding two orders placed with Canada Satellite.Order #* on August **, 2022 for an Iridium ***** Satellite Phone + Box kit, and airtime card. The phone and airtime card were delivered on September **, 2022, but not the box kit. Email inquiries on the status of the box kit received a reply indicating the item would be "shipped soon". After several months of unresponsive emails/phone calls the box kit has not been received. The request for resolution to this matter is to ship the Box Kit, or reimburse the amount paid. Order #* was on August **, 2022 for an Iridium *** **** ********** Adapter + airtime card, and accessories. The Adapter and airtime card were received on October **, 2022, but not the accessories. Emails and phone calls inquiring on the status of these items have not received a response. The request for resolution is to either ship the accessories, or reimburse the amount paid.

      Business Response

      Date: 15/05/2023

      A refund of $******* has been issued for the unshipped portion of the orders.  Apologies for the inconvenience and delay.  

      Customer Answer

      Date: 15/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory.

      Thank you very much for your assistance. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/02/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold me a satellite sim card and hook up but wouldnt allow **** card over the phone instead of email. Never would answer calls or return emails.Said in an email that he would be more than happy to refund money, then when I asked for refund within 12 hours of getting hooked up he said I would have to continue to pay for 3 months even though cancelled. I want a refund and I am not paying for 3 months. I cancelled the contract. Please read complaints on their website.

      Business Response

      Date: 16/02/2023

      A refund was offered to this customer prior to activation.  The customer returned a signed credit card authorization form and confirmed he wants to proceed with the activation.  Once the service is active, the contract has commenced.  We do not offer refunds on airtime as per our Terms and Conditions.

    • Initial Complaint

      Date:10/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company ordered 7 satellite phones which have not been delivered. They have not been responsive despite many emails and ultimately a request for a credit so we can order *********. The value of the order is 12k US and **** is not able to help us. Please help us get our refund and help make sure this company doesnt do this to others. They have quite a few negative reviews online which we of course should have checked.

      Business Response

      Date: 21/02/2023

      This item has been shipped and delivered, ***** tracking number is ************.

    • Initial Complaint

      Date:15/07/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for minutes at the beginning of march. I did not receive them, I emailed and called multiple times, finally two months later I got a response, after I had asked for a refund. I did not get a refund but I got my minutes which I no longer wanted as I felt the service was unreliable. I emailed and called about this and was back to being ignored. Now Ive received an email saying my sim is about to expire and I will loose all my minutes. Now I have to spend more money to keep my minutes. I have called multiple times and have yet to receive a call back.

    Canada Satellite is NOT a BBB Accredited Business.

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