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Business Profile

Taxi

Calgary City Cabs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ***** **** I ordered a cab through the company app for a ride to the airport at 3:45am. I then took the cab to the airport. The driver instructed me that I had to pay in the car before leaving the cab so I did. I was then also charged on the app. ****** was charged to my MasterCard and ****** was charged to my visa (cab + tip).I have contacted this company 5+ times now via email and via phone for a refund. Each time I am told that they are processing the request and it should be in my account in 3-5 business days. It has now been 11 business days since the last time they told me this. I would like help receiving a refund on my MasterCard as I dont believe they are actually processing any of my requests.

Calgary City Cabs is NOT a BBB Accredited Business.

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