We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telephones

Vois

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** is providing Internet cable tv services in ******. Its called VOIS IPTV BOX located somewhere in *******, *******. Im experiencing issue with the freezing channels and Web Series for the last 2 weeks. Ive called multiple times at their number ************ to address the issue but they dont listen. They make promises that they will call back but nobody calls back. I bought 3 VOIS IPTV boxes from their salesman ******* ****** and paid $1050 for 3 boxes on January 8, 2024 via e-transfer. (Screenshot of payment attached). 2 weeks ago I called them reporting freezing issue and asked them to fix the problem or re-upload the episodes. Since then Im continuously calling them twice a day but they are making different excuses every time. Even I asked them every time to inform ******* ****** to call me regarding the issues but till now Ive not heard from ******* ******. Please do the needful and punish the responsible person as per law. Im experiencing mental stress and feeling cheated by this company and their salesman ******* ******. I have faith in law and expecting the justice.Thank You Your fellow in ******.

  • Initial Complaint

    Date:28/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on March 22, 2023 I was suppose to pay my bill of $4.65 but rather accidental Paid $465.00 which was a mistake on my part I didn't notice then but in April when I received my new bill it said ******* which was odd and I went to check how much I paid was which point I contacted VOIS right away they said to go through the bank and ask for return. I went to the bank they went and tried contacting Vois and requesting a charge back but were unsuccessful as VOIS refused the charge back at which point I contacted VOIS again and again I was unsuccessful after months of trying to get my money back I closed the account because then they would be required to return any outstanding amount but they did not again months of contacting customer service I spoke to a manager ****** who asked me to email him the decline bank letter which I did right away on August 20 2024. at this point nothing had been done for a another 2 months. I called customer service again upset and asked to speck to ****** they informed me they would contact to right away but he never did. and here I am now filing a complaint because they refuse to send money that is owed to me.

Vois is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.