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Business Profile

Tire Dealers

Canadian Tire (Shawnessy)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Visit date Feb 21-2024.Invoice no - **************.***** paid to canadiantire $104.21 for my car oil change . But Had to Spent $155 +$84 with other businesses for canadiantire's mistake.Hello Officer,I am writing you with great regret that I visited canadiantire to get better service but it wasn't unfortunately.i paid them to change my oil for my car.and came back home .after few months mid of May my car started to give signal for engine oil low in red colour which require immediate attention. I took it to a nearest mechanic shop as I know with this light on dash board I sud not drive .mechanic found that drain plug was lose and off the place .oil all over the place.they had to put oil back as it was drained out totally .they said who did change the oil last time did not tight the plug / NUT properly, mobile filter was lose too.they told me it might have damaged the engine. I paid them $84 for a oil change which wasent due .I called canadiantire few time later I found one person name ******* he was trying to put blame on other mechanic as they had no mistake.finding no other way I took it to mazada dealer they told me the same thing and told me that even if that got damaged hey can't find unless they open up the engine.i declined. I spent $155 to have them check to hear that it's not visible at this point but may have to change the earlier than usual if that has damaged slightly. My car is new 2020 model.still paying loan.financialy struggling. Who is gonna take the liability? Had they not done this mistake i would not haf to spent $335 extra and staying in mental trauma hat anytime soon my engine will be stop and I will have to replace the engine. I am worried to take it to long trip too thinking hat it will have issue and I will be stuck at road.even after having new car my pice of mind is lost because canadiantire employee negligence. They will have to compensate. I have all the invoices that I had to spent because of their negligence. Please help .

    Business Response

    Date: 14/06/2024

    We have a file for this customer, we will reach out again. 

Canadian Tire (Shawnessy) is NOT a BBB Accredited Business.

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