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Business Profile

Travel Agency

Parklane Travel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The travel agent (****** at Park Lane Travel) my cousin and I booked airline tickets on Oct 17 2022 to ******** had our names wrong. We contacted her immediately and twice more before our flight on Jan 17 2023 to ensure they had been changed. She said she changed the names on the manifest but that did not update our boarding passes. As a licensed travel agent she should have known that would not correct the issue. The day of our flight, we could not board because they were still incorrect. We had no choice but to book 2 new tickets ($716.23 each) 5 minutes before the gate closed, from ******* to ******* in order to make our connection. She advised us to contact Air ****** and told us it was their fault but it wasn't as per their email that is attached. She is refusing to take responsibility and refund us for the two new tickets we bought on the same flight and has refused all contact with us since. By the time we landed in ******* she had reissued all of the remaining flights and we had no more issues after that. If she had done her job properly last October we could have avoided the entire situation but she lied to us and did not do her due diligence as a licensed travel agent. We have exhausted all other measures to get our money back from her other than suing her in small claims court. Hoping you can resolve the matter with her on our behalf before we go that route.

Parklane Travel is NOT a BBB Accredited Business.

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