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Business Profile

Tutoring

Sylvan Learning Centre - South

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:31/08/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello , I Paid around **** CAD for 100 hours of tutoring at this business . less than 48 hours after paying , I discovered that we will likely leave the ******* to ****** before the 100 hours are completed , so I contacted the business with that concern and asked to sign up for 50 hours instead and get refunded for the other 50 hours . The request was declined and I was promised if I actually relocate they will refund the remaining amount . We did relocate after my daughter completed fifty hours and again they refused to to refund the remaining 50 hours . As a resolution we agreed that my daughter will receive the remaining fifty hours of tutoring online ( Despite my daughter does not benefit that much from online tutoring ) . what happened after that is unbelievable : They simply stopped answering our phone calls or Emails and we are left unable to schedule the remaining 50 hours of tutoring online . They simply seem to want to rip us off around **** CAD worth of tutoring . For the last 2 months we left many voice messages and many Emails but never returned our calls or answered the Emails .So what we I am asking for for is either they refund the remaining 50 hours ( Preferred ) or contact us so that we can start scheduling the remaining 50 hours . Thankfully , *******

    Business Response

    Date: 06/09/2022

    The customer purchased 100 sessions of tutoring and has used 87 of them to this point. The remaining 13 sessions were offered to be delivered online since the customer moved to ******, and in ****'s email in July, a request was made to set up a schedule for October. At that time, the fall schedule was not yet set up. An email was received today from **** to set up the schedule for October, and an email response was sent to her to determine times that would work.

    Customer Answer

    Date: 08/09/2022


    Complaint: ********

    I am rejecting this response because: The remaining hours is above 40 not 13 sessions 

    Sincerely,

    ***************************

    Business Response

    Date: 13/09/2022

    I have attached the record of attendance for the sessions ******** attended at Sylvan since she started in September 2021. I am not sure why there is such a difference between what you were told by the previous director and what is showing on the records. 

Sylvan Learning Centre - South is NOT a BBB Accredited Business.

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