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Business Profile

Vacation Rentals

S&T Properties Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for S&T Properties Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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S&T Properties Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stayed with this property management company through the airbnb platform , several days after my stay they sent me a bill for ****$ for some cracks and wear and tear to a couch cushion claiming that I must be responsible for it as it was not in the photos the took of the property a year prior , the audacity behind expecting **** for a cracked / worn couch cushion comes across as extremely predatory to me , and an unacceptable ask of guests/clients replacing and repairing furniture is a normal expenditure when you have dozens if not hundreds of guests using it and trying to lump that cost on one guest is a predatory practice.

      Business Response

      Date: 07/05/2024

      Hi *******,

      We reviewed the case and we're reversed the charge. Our staff followed our policy but looking at the big picture, the damage did seem like wear and tear. We apologize for any inconvenience. 

      Regards,

      ****

      Customer Answer

      Date: 07/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      I had already reached out to BBB to close the complaint when you guys reached out to me on the airbnb platform.

      Sincerely,

      *******************************

    S&T Properties Inc. is BBB Accredited.

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