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Business Profile

Video Game Dealers

PC Game Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Video Game Dealers.

Complaints

This profile includes complaints for PC Game Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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PC Game Supply has 2 locations, listed below.

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    • PC Game Supply

      null Calgary, AB T3L 1L5

    • PC Game Supply

      Private Address Calgary, AB T3G 5N8

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      today, 7/24/24, I was trying to purchase a prepaid "gaming" card...a prepaid Mastercard.I made all the choices and entered my payment info in the cart. the next page did not confirm my purchase and was a page that didn't seem to be in line with purchase and checkout. after that, I was unable to find the payment page with my credit card info. it showed up for a second, just a flash, enough to see pic of my cart with (1) item in it. I immediately went to my regular bank and checked online and sure enough my money was gone, and since this was to be a virtual INSTANT card, it's been over 2 hours, they have no telephone number, no email no chat, nothing. I checked beforehand and saw some good reviews BUT I am out $150.

      Business Response

      Date: 25/07/2024

      Hello,

      User never completed security verification in order to complete their order.  Card was "PRE AUTHORIZED", order was cancelled.   AUTHORIZATION was VOIDED.  User was never charged.

      Authorizations usually fall off of cards within 3-5 business days depending on the credit card / bank the user is associated with.  User has also been sent this information by email when their order was canceled.

      Best regards,

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent an e-transfer to PCGAMESUPPLY in the amount of **** They accepted the deposit but are refusing to credit the funds to my account for the purchase of a *** **** gift card. **** *** ********** ******

      Business Response

      Date: 12/05/2023

      Hello,

       

      Unfortunately ***** sent his Etransfer from a bank that does not provide details for his payment.  Our team asked for the necessary information in order to match the Etransfer to what was sent to our company.   At that point the ticket was passed to our Management team in which they deposited the funds into the account. 

       

      *****'s funds were deposited, he spent the funds.   We recommend ***** update his review.

       

      Thank you and best regards,

      Customer Answer

      Date: 15/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    PC Game Supply is NOT a BBB Accredited Business.

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