We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Treatment Equipment

West Country Pump and Filtration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for West Country Pump and Filtration's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

West Country Pump and Filtration has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      WC installed a ** with pump based on recommendation by the salesman Oct **, 2024 Issues occurred right from the start. Tank wasn't filling properly and pump would go off every 5 minutes. It was like you were living in a 5th wheel camper. Ended up just shutting the pump off to preserve sanity. The service tech came back multiple times to try to fix. Then the water started to taste horrible, as even noted by the tech on the workup. Ended up replacing the entire unit Dec ** and removing the pump. Originally I was quoted $******* for the unit with a pump and $******* without a pump. I expected to receive a refund of $****** after all was said and done. However the refund was short $****** as they indicated this was for labor/small parts from the initial install. Ironically, they invoiced me for the new unit/labor on Dec ** for $******* - which was in error as accounting didn't realize it was a replacement unit. My guess is the difference in the cost from quoted was additional onset labor to retro fit the main water line, but I'm just speculating. Therefore I didn't debate the difference between the $***************** I do not feel I should have had to eat the additional $****** labor/parts from the install on a unit that was faulty from Day 1. I understand I did not keep the pump, but the service manager was unable to tell me on the phone Jan *** if the ** unit or the pump was faulty, so not sure why I would pay for any of those costs above the original quote.I attempted to get a refund by email as well as talking with the service manager but was not successful. My mistake as well was paying for the unit upfront and not waiting until successful installation. I then had no leverage for remedy as they had all my money up front. I would appreciate a moderator to review this claim as I do not seem to be getting anywhere with the business, but feel I am being wrongly charged for a faulty unit.

      Customer Answer

      Date: 14/01/2025

      Owner has contacted me and issue has been resolved. Please close the case. 

    West Country Pump and Filtration is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.