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Business Profile

Wholesale Childrens Clothing

West Coast Kids (Calgary South)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Childrens Clothing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Halo Bassinet (Halo Bassinest 3.0 Swivel Sleeper) from West Coast Kids on February 25, 2025 from their online Store. When we went to assemble the infant bassinet today we discovered there was a defect in the base of the bassinet making it unstable. I called the store immediately to inform them. We were told we had to contact the ************ on Monday. I explained to them that I am having a cesarean section this Wednesday morning March 19th and that I needed an immediate solution. I asked if I could return the bassinet to the Calgary West Coast SE location and pick up a new one as I purchased it from West Coast Kids (as time is of the essence and have nothing to safely put my newborn in when I come home from the hospital next week). They refused to accommodate this request and gave us the runaround for several hours over multiple phone calls. They told us we had to wait until Monday end of day for the manager to get back to us. I have spent thousands of dollars at West Coast Kids over the past couple of months and frankly I am out of time. I need an immediate replacement of this bassinet so we can set it up before I head to the hospital on Wednesday morning! West Coast Kids needs to honour their products especially when there is a defect affecting the safety of the product. This is causing me additional stress that I simply dont need right before the baby arrives!

    Business Response

    Date: 17/03/2025

    Hi there - thanks so much for reaching out. I understand that there was a resolve for you first thing monday morning and a replacement was issued. We never want our customers to be with defective products that they can not use so I am happy to see they were able to resolve this quickly for you! Should you need any other help, please do not hesitate to reach out to us.

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pretty disappointed with the customer service here after spending 10K at the store. One of the items purchased was a floor model Pali crib, which we were told can be elevated (their website also has multiple images that show an extra mattress can be purchased to elevate as well). I'm not a lawyer, but in my opinion this looks like it could be a case of false advertising. We requested to be able to exchange the unused item for the Stokke equivalent which can be elevated, and management is standing firm on their final sale policy. Now we're stuck with a crib that my wife can not reach into to pick up our baby.

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a portable stroller named NANO_V3 on December 26, ***** for ****** including tax. When the trolley was used only in indoor environment, parts of the trolley were damaged two days later, which was an important force point of the stroller. Therefore, I chose to negotiate a refund or replace a new trolley in the store under the premise of considering the safety of the child. At that time, ***, the person in charge of the store, met us and told us that they could not solve the problem and had to help us find the supplier and promised to reply us within a week. They also stated that we could continue to use the cart during the complaint phase, but because we had serious doubts about the safety of the cart and that the vehicle was intended for a three-month-old who could not walk, we chose not to use it and left it in the store. Today is the tenth day after the incident happened. I took the initiative to contact *** again, and she told me that the supplier has not received any response and we need to wait. My complaint is that, first of all, the quality of this trolley has serious problems, which is a great threat to the safety of the child's life, and we only used it in the indoor shopping mall on the second day of the force point parts damage, which is very incomprehensible. Second, I was very dissatisfied with the attitude of the store staff, who did not solve my problem in a timely and efficient manner. I just wanted to have a portable trolley to cope with the trip, but their reply to me was to wait indefinitely. I hope I can get help, refund the full amount or exchange it for a new stroller with guaranteed quality, thank you.

West Coast Kids (Calgary South) is NOT a BBB Accredited Business.

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