Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/04/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 I signed a contract and put down a deposit for patio sealing with diamond windows. At the time I was told this would happen in July 2024. When July came I was told it would happen in August, in August I was told it would take * weeks to order supplies. In September a second ****** came out to inspect the job, and told me that work would begin the same day. He then left and no work was done. A little bit later in September I was told that it was being pushed off until spring of 2025. About a month ago I was told that someone was once again coming out to inspect the job, and that it would take * weeks to order supplies. (Even though I was told the supplies were being ordered last year) This week When I finally managed to get a hold of them again I was told that the price has now increased, but that they couldn't tell me by how much, and that they would get back to me with that information within ** minutes. It is now * days later, no one is returning my phone calls, my emails go unanswered, and the voicemail boxes of both phone numbers that I have for this company are full so I can't even leave a message.This ordeal has gone on for over a year so far, and they have visited the site three times to estimate coating for an empty square concrete patio.I feel like I have been abundantly patient, and have given them every possible chance, All I want is the job to be completed as originally quoted.

  Customer Answer

  Date: 23/04/2025

  I have attached the contract.

  Since I filed the complaint originally, the business has reached out to me and offered to refund my deposit. I can't say that I'm happy with their decision to hold my money without interest for over a year on a project that it appears they had no intention of ever doing.

  and the year of delays, and abysmal communication, has left a very bad taste in my mouth about this business.

  Customer Answer

  Date: 23/04/2025

  At this time, I would like to wait to see if the refund actually goes through before closing the complaint. Hopefully I'll be able to confirm that within the next day or two.

  I still believe that this should be a cautionary tale do others looking to deal with this business, however once the refund is actually processed, I'm not sure what else I could expect from a complaint here.

  Customer Answer

  Date: 25/04/2025

  At this time, I have received the refund for my deposit with this company.

  So I guess we can close this complaint.

  I I'm still quite disappointed that it took over a year, and three site visits before they told me that they couldn't do the work they had originally promised, and I hope that reviews can accurately reflect this to warn other people before they have to go through a similar ordeal with this company. But I'm not sure there's much more to do on this particular complaint.