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Business Profile

Window and Door Installation

Best Solution Windows and Doors
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have ordered a replacement Patio Door and sent a deposit Been told of * different delivery dates most currently that it would arrive in ******* Oct * and i should advise of an installation date. I responded to their email to which i have received no response - Tried calling their office - Voicemail - left a message - no call back Received an email stating that their phone was having issues and they left an alternate number which i have called and also answered by voicemail.

    Customer Answer

    Date: 16/10/2024

    They called me to advise that they are extremely busy and will be following up in the next * days to finalize an installation date 

    please stay tuned 

    Business Response

    Date: 17/10/2024

    Missunderstanding happened with the customer. Complain immediately solved . please see attached the confirmation email from the customer. thank you 

    Customer Answer

    Date: 17/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

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