Reviews

Review Details

• Review fromCarolee M

  Date: 09/06/2025

  1 star
  Was a Rogers customer for over 23+ years.Paid for a warranty I later learned meant calling a # to be on hold long enough to do dishes, clean, watch 1/2 a movie.Finally, get a person & am given 3 choices for repair locations: not one in Vancouver. Richmond Coquitlam &...New West? Choose 1, get a work order # & another # to call to make an appt. They don't have the part. Can't transfer me. Have to call back to the main #, get a new work order #, then call the other store. That's one small example of the egregious, ridiculous "customer care." No room for all the stories. Decide to get a new phone and change providers. But the Rogers rep at Costco is so lovely & helpful I cave. While switching, it's revealed I've been paying for monthly services this young guy had never heard of. For years. He's embarrassed & does all he can to make it right. Then shares that the $50 "activation fee" for the new phone is waivable, but he can't do it. Gives me a # to call. Try that a few times but after hold times in excess of 45 mins, give up. I withhold the $50 from every pmnt going forward till I get a call. I explain everything, am spoken to like I'm an exasperating pain in the ass & told there's no recourse. Send a detailed email to customer service. Nothing. Handwrite a detailed letter to the president & get 2 cold calls from customer service at inconvenient times so don't pick up. Get a terse "after numerous attempts to contact you with no results your file is closed" email. I continue to withhold the $50 while it accrues interest. Switch providers. Still owe about $47 of the original $50 & multiple bot calls & emails/wk. "Credit Bureau of Canada Collections" implying a gov't entity: typical vaguely threatening tone. Rogers is despicable & I'm tired. They're shady w/ billing & transparent w/ their contempt of customers-spending $$$ to chase .0$. So-petty I now am too. No real trust anyone there will get the karma deserved, but I dream. Negative stars but have to put 1

• Review fromHeather J

  Date: 30/09/2024

  1 star
  Took 4 days to get a hold of a customer service rep. They were not compassionate, told me that I had been billed for something that wasn't used for over 6 months and incase the bill. They refused to assist with any reimbursement for the charges that weren't even being used for over half a year etc. Then after raised their voice at me and used a swear word after I told them "please don't raise your voice at me." My child with disabilities was in the room while I was trying to resolve it and heard it on speaker phone. I was so shocked and disturbed I didn't know what to say to my child and beyond that made it known that it was extremely offensive and that management should deal with this. Meanwhile, they told me that they were Loyalty. There was no choice! How to explain that behavior to my child.... !!

• Review fromArsalan E

  Date: 07/10/2023

  1 star
  Subject: Complaint regarding Misleading Offer and Unfulfilled Promises Dear Rogers Canada Customer Service,I am writing to express my extreme disappointment and frustration with the recent experience I had with your company. I believe it is important to bring to your attention the discrepancies between the offer I received, and the services provided, as well as the subsequent poor customer service I encountered in attempting to rectify this situation.On September 20th, 2023, I received a call from a Rogers agent who presented an enticing offer to switch from Bell to Rogers. (I have the recording of the initial conversation as evidence of the promised offer.)The offer promised:1. Four lines at $30 each, and a main line for $45, totaling $165 monthly.2. 5 GB of data for each line plus a shared pool of 140 GB.3. A $500 credit.4. No connection fees or any other costs.Upon reviewing the agreement, I found these terms absent. I reached out multiple times to your customer service, experiencing extended wait times and inconsistent responses. Despite possessing a recording of the initial offer, I was informed of a 10-business day delay for its review. Later, I was told to change my plan, incurring extra charges.Consequently, I returned to Bell, incurring an additional cost of $25 as my former plan was unavailable. This experience has been costly in time and money, and I feel undervalued as a customer.I urge a detailed investigation into this matter. I expect a resolution that compensates for my losses and reflects Rogers Canada's commitment to its clientele.Awaiting a prompt resolution.Sincerely,***************************.

• Review fromSimha M

  Date: 25/08/2022

  3 stars
  They Billing System -when they claim they send bills electronically-is unfair and abusive to users of the service.1. They don't apply payments -internally- when funds are taken out of Customers -banks accounts- they admit it takes days! for them to apply the payments. They don't use the apply date as the date the funds go into their business accounts. Financial institutions tells me that funds are transmitted instantly from my bank account to theirs -Rogers Communications Bank Account- when I apply payments to the Electronic Bill 2. ROGERS claims that they send NOTIFICATIONS when the bills are ready. Many times it comes to close to the bill due date times. Signing into their system to pay the bill is not an easy task....For them is great! THEY claim INTEREST EXPENSE for late payments....Question: What can BBB do they help users of the service? Please and Thank You,*****

• Review fromCameron M

  Date: 25/07/2022

  1 star
  Horrible Service. Over the short time using rogers to work from home, I had to have a tech come in about 6 times over 2 months, not including the initial install. Every day i was without service I lost a days wage. They would only give me a credit of what I paid them for the day. So due to them I've lost hundreds of dollars in wages. Next I cancel the service. I would have cancelled on the 8th but their whole service went down so I was unable to. So I was 2 days after the billing cycle due to their s***** service. Next I see they had taken a full months worth of money from my account, for the 2 days. I called to be like what the heck and they said they will only return the overage they took from me after they receive the modem back (which I sent back via their Canada post shipping label last week). So they stole an extra 80 bucks from me and are holding it ******. I am so blown away by this. I am on a very tight budget and for them to steal almost 100 bucks from me, really screws over my budget. I've had to make other changes due to their services going down, this doesn't help either. They say I should see the money back mid Aug or mid Sep. Like how is this legal? This company is useless and a bunch of thieves.