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Business Profile

Yoga Classes

Yoga in Bowness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ) We paid $252.00 on 2020-10-05 in advance for yoga sessions. There was a shut down during COVID. Our instructor no longer worked there. We were told by one of the Yoga in Bowness representatives that our money was still there and not to worry. Yoga in Bowness is closing. We asked for a refund and were refused.

    Business Response

    Date: 27/09/2023

    ******************* requested a refund on the basis of not receiving a service that was paid for. The pass was purchased March 2021 and expired in September 2022. Company policy indicates that any remaining classes on an expired passes may be reactivated by purchasing a new pass. The expired classes may be added to the total classes available on the new pass purchased. 

    A public announcement was made August 9, 2023 that Yoga in Bowness was due to close at the end of September 2023. On September 6, 2023 ******************* requested a refund for the expired pass. All Pass purchases at Yoga in Bowness are non-refundable, as indicated on the Passes Page of our website. The purchase receipt also indicates purchasers should be aware of the expiry on their purchase. 

    As a gesture of goodwill, an exception to company policy was offered. Whereas normally a new pass purchase would be required in order to reactive expired passes, we offered to simply reactivate the expired pass so that it may be used for classes - without the purchase of a new pass. ***** did not attend any classes. He declined our offer to reactivate his pass for use and declined our available services. 

    There is no basis for a refund. 

    Customer Answer

    Date: 27/09/2023

     
    Complaint: 20586278

    I am rejecting this response because we made a payment in good faith. Interruptions as a result of  COVID and some difficulties with my wife's health meant we were

    unable to do yoga. If a customer acts in good faith and prepays for a service is it not expected/required that a business act in good faith?

    Sincerely,

    *******************

Yoga in Bowness is NOT a BBB Accredited Business.

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