Complaints

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• Initial Complaint

  Date:27/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about February **** I paid ******* ****** of Ticketz Canada a sum of ***$ to fight a traffic ticket for me. When the trial date came by, ******* failed to update me on what had happened at trial. She had upheld a guarantee to ensure I would not be charged with the ticket I was given. However, I was told I would be given an update on what had happened at trial. have not been given any kind of response as to what had happened and ******* has not emailed me or phoned me back. I believe they did show up to trial for me as this was a service i has paid for. I have not heard back from them and have not been able to get in contact.

  Customer Answer

  Date: 16/10/2024

  Hi I would like to request for an update.

  

  Business Response

  Date: 20/01/2025

  My client ***** ****** (*** ***) had contacted me about a serious situation you had got himself in. On the morning of February **, 2024, early in the morning before the sun was up my client had left his home in *********** Alberta to go to work at Propak in ******* Alberta. He did not allow his car to warm up enough or scrap his windows from the frost the night before. He left his home on ************* which is a narrow road with no lights lining the road so everything would have been very dark as the sun had not started to raise. There was a smaller *** ***** CRV parked on the side of ************* with * way flashers on. Because my client didn't take the time to make sure his windshield was clear for seeing to drive anywhere and only had 2 very small slits of clear windshield at the bottom (closest to the hood of his car) he did not see the parked vehicle he ran into the back of it. He had sent me pictures of both vehicles and you could see the little space he was trying to look out and drive. My client's vehicle was a right off and by the looks of the *** it was as well. The ticket he received from the Officer was dated February **, 2024, at **** am as my client had to wait for emergency vehicles to arrive along with the Officer so the time, he received the ticket was much later in the morning from when this happened. (This is common if there are no injuries).

  My client paid my fee to help him out with his matter on February **, 2024. We had many discussions on the phone and through emails. He is definitely a talker and repeats himself multiple times trying to convince me he was not at fault. 100% he was. In our discussions I told him I would try to negotiate with the Prosecutor for a reduced charge as he was charge with Careless Driving which holds * demerits and a fine of $******. What I had explained to him is that what most people don't realize is that what the charge reads is more important than the demerits because the demerits will drop off his abstract after * years however the charge remains for 10 years, and this is what the insurance companies go by when raising your rates. I had explained to him that he didn't want that to happen because he's young and his insurance rates would be high for years to come. I told him best case scenario was to have the charge reduced to anything but Careless. He had asked me if I thought the Officer would show up, I explained to him that most likely the Officer would because they get paid extra to be there. I also explained to him that even if the Officer does not show up the Prosecutor has the right to call a Court adjournment and request another date that the Officer will be able to attend. I also explained to my client that some Prosecutors are not as easy to get along with as others and I didn't know what Prosecutor I would be dealing with as we don't know this information in advance, we only know what Prosecutor are normally in certain Court rotations. March **, 2024, **************** was my clients First Appearance date for his matter. I can email one of the Prosecutors for this Court that is in the rotation and try to get a resolution for his matter. If you and a Prosecutor can come to a good resolution for a matter it's a win, win for everyone. This is what I had done, and the Prosecutor gave me a great resolution for my client. The offer from the Prosecutor was a reduced charge of Unreasonable Rate Of Speed which holds * demerits and a reduced fine of $******. This would have been a much better charge and not as hard on his insurance. My client did not think this was good enough as he wanted his original charge completely gone. At his instruction I rejected the offer and requested a Trial date be set for his matter. Hid Trial was set for September **, 2024 in ****************. I attended Court that day and had negotiations with the Prosecutor and the Officer that gave my client the ticket at the seen of the incident. The Officers pictures were very clear and so was his evidence. The Prosecutor in Court that day was one of the tougher ones to deal with. The Prosecutor looked up to see who had given me the original offer and it was a different Prosecutor and had told me straight out that she would not of even considered giving my client the offer the turned down and also refused to honor the offer given by the other Prosecutor.(Yes she has every right to do this. All prosecutors do). They are not happy with a good offer being rejected and coming to Court and wasting Court time. With all this being said I knew 110% that there was no way we could win this case and had to accept the same original charge that my client received on the day he had his accident. If my client would have listen to me and done what I had advised him to do he would have just had the reduced charge. 

  My client repeatedly called and emailed me saying the same things over and over and wasted a lot of my time trying to convince me it wasn't his fault when it was very clear it was his fault. I had gotten him a great resolution for his matter. Of course he wasn't happy the outcome and repeatedly called me and started saying I guaranteed I would be able to get this charge dropped etc. I have never guaranteed any client anything and have told clients that if someone is telling you they guarantee they can do this or do that to run as far as you can because there lying to you. My client kept spam calling me and sending emails. The last time he called me I did tell him not to ever call me again. He did leave a bad review on ****** and then took it down and contacted you guys at BBB. Also well in the middle of all his calls and emails etc. he asked me if I could help out on a photo ticket his dad had received. I told him to send it to me and I would do it for free. I was able to have his dad's ticket fine cut in half and my client and his dad were both very happy about it. 

  Customer Answer

  Date: 20/01/2025

  Hi, I am rejecting this complaint because there is no legal way you can negotiate with a crown prosecutor. It is either a trial or admission of guilt. The owner of Ticketz Canada which is not a licensed company, did not go to trial for me. I had paid for a trial appearance and there wasnt any provided. In addition the vehicle which was collided with did not have their flashers on. My arguement is that I paid for a trail appearance and ******* ****** did not go to trial. Instead she plead me guilty without consulting with me before hand and told me via email I did not have to be present in court on the trial day. Legally I had to be present there if she decided not to fight and go to trails a service which I had paid for .